Page for more information.* Perform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriate* Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk* Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change executiontimes by planning implementations with parallel work streams* Continuously strive to improve the stability of production setting by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met* Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction* Partners with relevant teams to schedule packaging and release new applications in a timely manner; reduces change execution times by planning implementations with parallel work streams where possible* Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met* Deliver effective and defect-free support (application, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation* Interact with clients to provide quality service/solutions consistent with objectives and client requirements* Design, review,



and integrate all application requirements, including functional, security, integration, performance, quality, and operations* Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity* Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area* Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required* May monitor the performance of the environment by using meaningful metrics* Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing* Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization* Ensure effective change management discipline is use* Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required* Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)* Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs* Work effectively as a team, supporting other members of the team in resolving critical service issues* Prioritize and manage own workload in order to deliver quality results and meet timelines* Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.* Participate in knowledge

📌 It Support Analyst Iv (Toronto)
🏢 TD Bank Group
📍 Toronto