Join iA as a Client Relations Specialist, committed to enhancing client satisfaction through outstanding service in a flexible, hybrid work setting.

In this vital position, you will act as a trusted advisor, guiding clients through their unique processes while providing personalized solutions. Your role encompasses full responsibility for client requests, leveraging your communication and analytical skills to deliver exceptional results. Be part of an innovative organization that prioritizes collaboration and personal growth.

Key Responsibilities:
• Provide top-tier customer service across various channels
• Take full ownership of client requests through resolution
• Analyze and identify client needs to offer accurate advice




• Explain contract details and processing requirements
• Collaborate with partners for effective request management

Requirements:
• Experience in customer service or contact centers
• Excellent communication skills, both verbal and written
• Strong problem-solving and analytical capabilities
• Bilingual proficiency in English and French
• Exceptional attention to detail and organizational ability

Drive customer satisfaction and retention while advancing your career at iA in a supportive team atmosphere.
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📌 iA Client Relations Specialist Role (Quebec City)
🏢 iA Financial Group (Industrial Alliance)
📍 Quebec City