ABOUT THE ROLE The Specialist, Client Accounts, is responsible for the management of an assigned portfolio of client accounts. Acting as the primary point of contact, the incumbent develops trusted relationships with client stakeholders, ensures service delivery meets expectations, identifies opportunities to enhance services, supports the retention and renewal of client contracts, and supports organizational revenue and customer retention objectives. The role serves as a critical liaison between clients and internal departments, coordinating resources to deliver exceptional customer service and long-term business-to-business value. RESPONSIBILITIES Client Relationship Management Serve as the primary contact for assigned clients and key stakeholders, building and maintaining robust,



long-term relationships through regular communication, meetings, and business reviews. Develop a thorough understanding of client business objectives and operational needs. Coordinate implementation of new services, programs, or client initiatives and support onboarding activities and transition planning for new accounts. Respond to client inquiries, concerns, and service issues in a timely and professional manner, facilitating issue resolution and ensuring timely follow-up on client commitments. Collaborate with other departments to ensure service excellence.

📌 Specialist, Client Accounts (Toronto)
🏢 Green P
📍 Toronto