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The Process & Platforms Excellence team is looking for a Process Excellence Lead.

The Process Excellence Lead, reporting to a Manager, plays a key role in advancing operational modernization and fostering continuous improvement by leading process redesigns that boost performance, efficiency, and effectiveness. Working closely with business operations and modernization leaders, this role helps design and implement process excellence projects, assesses opportunities for ongoing improvement, and contributes to broader business modernization initiatives.

What you will do

In-depth analysis of existing processes to identify areas require re-engineering

Thinking outside the box to devise entirely new ways of processing tasks

Gather quantitative and qualitative data through conducting focus groups, internal surveys, interviews, job shadows and time studies, etc. virtually and/or in-person

Analyze findings including large and complex data sets and reports

Prepare process maps and analyze them for improvement opportunities

Propose process improvements informed by data analysis through the application of Lean methodologies

Perform business process redesign to meet organizational goals and drive business modernization efforts

Drive design and execution of the process re-engineering projects

Significant contributor to business cases by quantifying and qualifying operational impacts

Provide analysis and reconciliation support through savings realization period

Develop an analysis to assess the impact of process changes on capacity, efficiency, quality, and other key performance indicators

Support continuous improvements framework in collaboration with the business partners

A pivotal contributor to shaping the future operational landscape of the business, in alignment with the Canada Life Modernization strategy

Key results include better customer experience, higher quality, and increased productivity to support business goals.

What you will bring

Demonstrated expertise in Lean Methodology, encompassing proficiency in applying Lean principles, tools, and the successful implementation of process improvements

Excellent interpersonal skills to effectively gather process requirements, obtain approvals, build relationships and provide sufficient influence to achieve success

Exceptional critical and analytical skills to evaluate current processes and identify opportunities for substantial transformation





Proficient in breaking down intricate problems into manageable components to pinpoint and address areas for enhancement

Innovative and creative mindset to develop entirely new methodologies for task execution

Expertise in analyzing complex data to determine the most suitable course of action towards achieving objectives

Comprehensive understanding of technologies that can be utilized to streamline new processes

Collaborative approach, working across various departments and engaging stakeholders in the re-engineering initiatives

Strong execution capabilities to ensure effective implementation of improvement and transformation opportunities in a agile environment

Meticulous attention to detail and precision in a fast-paced setting

Excellent time management skills with the ability to prioritize competing projects effectively

Transparent communication with all stakeholders regarding the changes and the underlying reasons for their necessity.

Qualifications

University Degree in the Industrial engineering, business administration, computer science, etc. or equivalent experience or qualifications

Professional certification(s) related to process design and improvement (Lean Six Sigma; Lean Analysis; Business Analysis)

3+ years experience leading and delivering operational process improvements or initiatives

Excellent communication skills with experience creating and leading presentations to senior leadership

Skilled at building strong, collaborative relationships at all levels of an organization

Ability to communicate effectively, coach and support project teams

High proficiency (8/10) with Excel, PowerPoint; Process mapping tools (SAP Signavio, Adonis, MS Visio), Competent (5/10) with PowerBI; Tableau; SQL; Azure Databricks; Minitab; Familiarity with ARENA; SIMUL8 are the asset

Financial services/insurance business knowledge is an asset

Grow with Canada Life
We’reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.





We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development : Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.

Health & Wellness : Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.

Time Off :In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.

Financial Security :Company-matching pension plan,share ownership program andadditionalinvestment options.

Rewards and Recognition :Employee recognition programs, service milestone celebrations, employee discounts and more!

Emphasis onCommunity :We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

We’recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [email protected] . All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted .

#LI-Hybrid

Requisition ID: 7042

Category: Customer Service and Administration

Location: London, ON, CA Winnipeg, MB, CA

Date: Sep 17, 2026

The base salary for this position is between $75,500 - $125,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

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📌 Process Excellence Lead (Ontario)
🏢 TechAlliance of Southwestern Ontario, London Economic Development
📍 Ontario