Senior Business Analyst — AI
OpsKings designs and builds custom AI-powered operating systems for fast-scaling service businesses across home services, real estate, logistics, and adjacent industries. Our clients typically generate $3M–$100M in annual revenue and are outgrowing the patchwork of spreadsheets, CRMs, and industry point-solutions they’ve relied on to date. We replace that patchwork with a single system built precisely around how the business actually operates.

We operate as a boutique, premium business solutions firm. Our team draws primarily from engineering, management consulting, and operational leadership backgrounds — people who have either built systems or run the businesses those systems are meant to serve.

The Role
The Senior Business Analyst serves as the primary point of contact for a portfolio of OpsKings clients, owning each relationship end-to-end: leading calls, managing incoming requests, diagnosing the underlying business problem behind a stated need, translating that problem into a specification the development team can build against, and ensuring the client is equipped to adopt what has been delivered.

This is a diagnostic role, not an order-taking one. Clients typically arrive with a symptom — “we need a report,” “can we track X” — and the analyst is responsible for identifying the actual driver behind that request and determining the appropriate solution.

New hires begin by leading live business process mapping sessions with clients’ subject matter experts as part of our intro engagement. From there,



the role expands into ownership of full system builds and ongoing iterative improvement work.

Responsibilities
Client Relationship Management

Serve as primary point of contact for a portfolio of clients, with engagements ranging from 3 months to multiple years

Lead recurring calls and manage asynchronous communication through our client request portal

Oversee change management to ensure clients understand and adopt delivered solutions

Identify and surface additional opportunities to expand the value delivered to each client

Discovery & Process Mapping

Facilitate live business process mapping sessions with clients’ subject matter experts

Direct discovery conversations toward root causes rather than surface-level symptoms

Synthesize complex, often disorganized operational information into a clear, structured picture of current-state processes

Identify root causes spanning operations, workflow design, and underlying data structure

Feature Specification & Delivery

Translate business requirements into detailed specifications for the development team

Apply technical judgment to assess data models and identify structural issues before they surface as build problems





Partner with the development team throughout the build cycle

Monitor delivered solutions post-launch to confirm they achieve the intended outcome

Qualifications
Required:

Skilled experience managing client relationships in a consulting, skilled services, or enterprise SaaS environment

Demonstrated experience leading requirements-gathering, scoping, or discovery engagements

Working knowledge of relational database concepts — sufficient to evaluate whether a data schema is well-structured, without requiring hands-on migration or engineering work

Ability to manage multi-threaded conversations while maintaining clear progress toward a defined output

Preferred:

Prior experience in management consulting (Big 4, MBB, or comparable) is a strong plus or engineering client facing roles – this background aligns closely with the diagnostic, structured-thinking approach the role requires

Experience operating or building within a service-based business

A track record of having built a process, workflow, or system that was subsequently used in production by clients or colleagues

Comfort operating within a small, fast-moving team environment

Engineering or technical background, while not required, is highly valued

Compensation
Compensation is experience-based, structured as a percentage of revenue under management with a guaranteed floor. As an analyst grows their book of business, performance-based earnings increase accordingly. On-target earnings for this role are between $100k – $140k CAD.

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📌 Senior Business Analyst - oshawa (Ontario)
🏢 Bilinguallink
📍 Ontario