Become a pivotal part of Newrest as a Customer Success Manager, advocating for top-notch customer service and operational excellence. Your role will focus on surpassing client expectations through strategic planning and execution.

This position requires a solid leader to manage customer accounts and serve as the go-to person for contract execution. You will ensure that all service provisions align with the agreed standards and that the customer’s needs are continuously met. Collaboration with internal teams to address issues swiftly will be crucial to your success.

Key Responsibilities:
• Develop and implement strategies for customer retention
• Coordinate operational needs with multiple departments
• Monitor, assess,



and report on customer satisfaction
• Create and maintain detailed records of customer agreements
• Train Dispatch teams on software inputs related to customer accounts

Requirements:
• Degree in Business Administration or related area
• Minimum of 2 years' experience in customer service
• Airline industry experience is beneficial
• Fluent in English and French
• Strong analytical and negotiation skills

Drive customer-focused results and operational success with your expertise at Newrest.
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📌 Customer Success Manager at Newrest (Alberta)
🏢 Newrest
📍 Alberta