Advance your IT career as a Technical Support Analyst, specializing in system performance analysis, diagnostics, and user guidance. This role requires a mix of technical support and system upgrades.

We are seeking a dedicated Information Technology Analyst to be a key player in our IT department. This position involves analyzing both business and system requirements while providing comprehensive technical support. You'll need to be familiar with tools like Jira and understand backend cloud services to thrive in this role.

Key Responsibilities:
• Analyze business needs and recommend IT solutions
• Provide technical support across hardware, software, and networks
• Diagnose and resolve incidents within agreed service levels




• Monitor and document system performance and configurations
• Coordinate with vendors to tackle technical problems

Requirements:
• Proficiency in ServiceNow, Jira, or Microsoft Intune
• Knowledge of AWS and Microsoft Azure
• Understanding of access management principles
• Familiarity with Agile practices and project management
• Relevant certifications are a plus

Utilize your technical expertise to streamline operations and support users in this pivotal analyst role.
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📌 Technical Support IT Analyst Position (Quebec City)
🏢 Bilinguallink
📍 Quebec City