About Our Client A company in the insurance industry located in Markham.
Job Description Provide day‑to‑day support for production insurance systems (P&C; and Travel Medical)
Analyze, troubleshoot and resolve production incidents within SLA timelines
Perform root cause analysis and implement corrective and preventative actions
Collaborate with business, BA, development, DevOps and vendor teams to ensure timely resolution of issues
Deploy application releases, configuration updates and hotfixes across Windows, Linux and AWS environments
Validate deployments, perform smoke testing and coordinate with stakeholders
Support applications hosted on Windows Server, Linux (RHEL preferred) and AWS
Manage and troubleshoot components such as IIS, Tomcat and cloud‑native services
Review logs, monitor system health and proactively identify performance issues
Write and maintain high‑quality support documentation, runbooks and deployment guides
Utilize monitoring tools (e.g., SCOM, Pingdom, Datadog, CloudWatch, CloudTrail) for performance analysis and alerting
Support implementation and tuning of monitoring dashboards and automated alerts
Work closely with internal IT teams, business stakeholders and external vendors
Communicate technical findings clearly to both technical and non‑technical audiences
Participate in on‑call rotation and provide after‑hours support as required
MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status,



or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants.
The Successful Applicant 5+ years of experience supporting production applications
Experience supporting insurance systems (P&C; and/or Travel Medical)
Solid troubleshooting skills across Windows, Linux and AWS environments
Hands‑on experience with Windows Server IIS (SQL experience required), Linux (RHEL preferred), application servers (Tomcat or similar)
Experience deploying applications, web service and configuration changes
Ability to read and interpret logs, XML, JSON and integration payloads
Understanding of SDLC, DevOps practices, CI/CD tools (Azure DevOps, TeamCity or similar)
AWS Certified SysOps Administrator - Associate preferred
Cloud platform experience required
Strong communication, analytical and customer service skills
Ability to work independently and collaboratively in a fast‑paced environment
Knowledge of insurance business processes (P&C; and/or Travel Medical) preferred
ITIL certification preferred
What's on Offer Annual salary of $70000 to $80000 CAD.
10% performance‑based bonus.
Permanent, full‑time position in Markham.
Ongoing professional development through complex problem‑solving, cross‑functional engagement and exposure to enterprise‑scale systems.
Opportunity to support critical insurance platforms that directly impact business operations and customer service.

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