UHN is hiring for the Incident Coordinator position at the Princess Margaret Cancer Centre. This role is all about ensuring effective incident management based on ITIL standards.

In this temporary full-time capacity, you will streamline incident management processes and enhance communication across various teams. Your experience of three years or more in incident and problem management will be key to thriving in this healthcare-oriented environment.

Key Responsibilities:
• Oversee adherence to incident management processes
• Organize and document Major Incident Review Meetings
• Coordinate technical calls for restoration efforts
• Ensure accurate communication for incidents
• Analyze incident metrics and provide strategic insights

Requirements:
• Diploma in Computer Science or IT-related field
• ITIL v3 Foundations certification required
• Minimum of 3 years experience in incident management
• Familiarity with Service Now and other ITSM tools
• Strong project and organizational skills

Enhance incident management excellence at UHN while fostering your skilled growth.
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📌 UHN Incident Coordinator Role (Ontario)
🏢 University Health Network
📍 Ontario