Company Description
Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description
The BASIN Operations Supervisor is a cross-functional leadership role responsible for supporting all areas of BASIN rather than a single department.

The purpose of this position is to provide flexible, on-the-floor leadership across Concierge, Food & Beverage, Attendant, and Sauna Master operations. This leader will adapt to operational priorities throughout the day, ensuring exceptional guest experiences, supporting team members, and maintaining operational excellence across the facility.

Key Responsibilities

Provide operational support across Concierge, Food & Beverage, Attendant, and Sauna Master teams based on business needs.

Respond proactively to peak periods, staffing gaps, and operational challenges.

Deliver visible, hands-on leadership throughout the guest journey.

Train, coach, and develop colleagues across multiple operational areas.

Ensure BASIN standards, SOPs, and service expectations are consistently upheld.

Engage with guests, resolve concerns,



and support guest recovery efforts when required.

Identify opportunities to improve operational efficiency and enhance the guest experience.

Support opening, closing, and daily operational procedures.

Foster strong communication and collaboration between departments and leadership teams.

Lead by example and maintain a consistent presence on the floor.

Qualifications

Previous leadership experience an asset

Previous spa, housekeeping or cleaning experience an asset

Are dedicated to a high level of customer service and attention to detail

Must be able to lift, carry and pull over 30+ lbs and able to constantly stand and walk throughout shift. Motions include: standing, walking, bending, kneeling, reaching, pushing, pulling, squatting, climbing up and down the stairs.

Have excellent communication skills (written and oral) in English.

Proactive Skill Set – Spa experience an asset

Strong interpersonal and problem solving abilities

Demonstrates initiative, and the ability to work with minimal supervision

Ability to maintain high service levels under pressure

Additional Information
Job Perks & Advantages

Subsidized staff accommodation provided in office for full time status employees





One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)

Comprehensive advantages package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affiliation (Lifetime maximum of $10,000) for full time permanent status employees

Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees

Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)

Prospect to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements
Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our Commitment To Diversity & Inclusion
At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

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📌 Spa Operations Supervisor (Alberta)
🏢 Fairmont Hotels and Resorts
📍 Alberta