Job Skills / Requirements Position Overview: The Healthcare Zone Supervisor is a key position that acts as the liaison between management and frontline staff. The ideal candidate will possess strong interpersonal and leadership skills that enables them to build positive, lasting business relationships with both internal and external stakeholders. He or she will be responsible for fostering a welcoming morale in the workplace, delivering quality services to our clients and work with the Healthcare Client Service Manager to continuously improve the services that Paladin delivers.
Duties and Responsibilities: Provide guidance and oversight on daily frontline duties
Lead by example and act as a role model to frontline staff
Work with minimum supervision and be able to make informed decisions on-the-go
Share information between clients, management and the frontline staff, ensuring that our workforce is equipped with up-to-date and accurate information and expectations from our client
Foster an open, positive work workplace and solve workplace issues with tact and professionalism
Provide coverage at sites as determined by operational requirements, which can include nights and weekends as needed
Ensure company procedures and policies are adhered to and conduct regular site visits to support our frontline workforce
Keep stock of forms, uniforms, and equipment to provide timely product delivery to the other Healthcare staff
Handle employee inquiries and requests; work with management to identify collaborative solutions
Provide regular reporting to branch management and operations
If required, provide transport for an Officer who accepts a short notice shift or between sites
Other duties as required
Requirements: Previous 2 years+ supervisory experience would be considered an asset, preferably in a security or customer service setting




At least 2 years experience in security
Must have full availability and be available to work evenings, nights, weekends and day shifts
Able to travel up to four hours to communities outside of the Edmonton area
Basic computer literacy
Physically able to walk 18 - 20 km/day
Excellent written and verbal communications skills, combined with observation skills and clear record-keeping skills
Ability to make informed decisions with limited information, sometimes in urgent situations
Able to handle and protect confidential information
Legally authorized to work in Canada
Education Requirements (All) High School Diploma/GED
Additional Information / Perks Paladin Security: Great Place To Work Certified™ 2026 - Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
Medical Insurance
Life Insurance
Dental Insurance
Paid Vacation
This job reports to the CSM
This is a Full-Time position 1st Shift , 2nd Shift , 3rd Shift , Weekends .
Number of Openings for this position: 1

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📌 Full-Time - Healthcare Security Zone Supervisor (Alberta)
🏢 Paladin Security
📍 Alberta