Licensed Child and Youth Residential Home Supervisor
Full-time: 40h/week North Vancouver, North Vancouver, BC, CA

5 days ago Requisition ID: 1357

Salary Range: $29.00 To $31.00 Hourly

Hollyburn Family Services, recognized as a Great Place to Work™ Canada, embodies a commitment to serve, nurture, honor, and lead. We are searching for a dedicated and compassionate Full-Time Program Supervisor to join our team in North Vancouver.

Reporting to the Program Manager, the Program Supervisor provides day-to-day supervision of the staff in the program and manages their schedules in accordance with the specific needs of the client and their Care Circle. Additionally, the Supervisor ensures all functions of the household are attended to in a safe and efficient manner, including acting as a community liaison with stakeholders and neighbors.

Qualifications

Education: Diploma in a related human/social service field

Experience: Three years’ recent related experience, including one year of supervisory or administrative experience (or an equivalent combination of education, training, and experience). Experience in a licensed residential setting is an asset.

Training and demonstrated understanding of trauma-informed, relational, strengths-based, culturally secure, and youth-centred approaches that promote safety, connection, belonging, and positive development for children and youth with diverse needs

Knowledge of employment standards, health and safety regulations, and supervision principles

Knowledge of working in a licensed Child & Youth Residential environment with Vancouver Coastal Health or another health agency

Certifications: First Aid and CPR certification, Mandt certificate

Must have access to a vehicle, hold a valid B.C. Class 5 Driver’s Licence, and have business insurance with $3,000,000 liability

Ability to cover 24-hour on-call when required

Must be able to pass a Criminal Record Check

Skills and Competencies

Excellent relationship management skills and experience with funders and stakeholders in the community-based social services sector

Strong people development orientation and experience with supervision

Financial literacy with the ability to plan and manage within budget and time constraints

Scheduling and planning experience, with an orientation toward forward thinking

Experience with staff recruitment, hiring, and training

Knowledge of different child and youth care approaches and the development of service plans

Demonstrated experience using trauma-informed, relational, strengths-based, and culturally safe support approaches in group home settings,



including co-regulation, de-escalation, conflict resolution, advocacy, community connection, and independence and life-skills development

Ability to work without direct supervision and adapt quickly to change

Strong professional communication skills, both internally and externally

Commitment to professional development of both self and employees

Excellent computer literacy and ability to learn new systems

Demonstrated ability to deal with conflict in a professional manner, with discretion in handling confidential matters

Demonstrated ability to be flexible in approaches to client needs and problem solving

Job Duties
Program Supervision and Administration

Oversees the day-to-day operations of a residential Care Setting, provides ongoing supervision of staff and subcontractors, and evaluates program policies

Ensures all reports, updates, time sheets, and petty cash records are completed within deadlines and documented appropriately

Works with the Clinical Team to ensure that they:

Develop, implement, and evaluate goals, objectives, policies, and procedures, and ensure the required standards are maintained

Identify both physical and program needs of the Care Setting to the appropriate authority(ies) and plan with Service Provider Personnel and Subcontractors for changes

Maintains the Care Setting’s inventory of supplies

Ensures the cleanliness, safety, security, and maintenance of the Care Setting in accordance with applicable licensing standards, either directly or through delegation to Service Provider Personnel and Subcontractors

Assists senior management in preparing the annual operating budget and monitors, authorizes, and allocates expenditures within the budget. Prepares and maintains related documentation.

Ensures all contract deliverables are met, including service and financial targets and licensing standards

Manages program operations to comply with internal and external requirements, including facilities, IT, agency policies, CARF, health and safety standards, licensing, accreditation, and employment standards legislation

Participates in weekend on-call rotation with appropriate compensation

As required, works as an AYCW,



appropriately delivering or enabling strategies established in children’s, youth’s, and adults’ service plans

Demonstrates strong professional verbal and written communication skills

Workforce Planning and Team Management

In conjunction with Program Managers, determines and maintains staffing requirements to meet contractual obligations, minimizing overtime and maximizing staff consistency

Schedules, supervises, and evaluates staff and subcontractors and monitors daily operations

Coordinates with the Relief Manager to ensure casual staffing needs are requested and met

Identifies high performers and proactively sets plans to develop future senior workers and behaviour technicians

Assists in recruiting and selecting staff and subcontractors and provides guidance, training, and orientation on policies, procedures, techniques, report preparation, or other matters arising in the Care Setting

Identifies the needs of staff and subcontractors for professional development and training

Supports staff through regular check-ins and supervision to ensure they are equipped to carry out their duties effectively

Facilitates regular team meetings

Escalates and/or manages all grievances and WorkSafe claims to ensure proper reporting and documentation and implementation of recommendations or action plans

Working Conditions

This role is based in program homes with an on-site work arrangement

40 hours per week (Monday–Friday with occasional rotation of on-call weekends)

This is a busy care setting supporting up to four youth with a variety of presentations and support needs, which may include mental health and substance use concerns, youth justice involvement, complex family or community circumstances, and other individualized care needs

The program is licensed with Vancouver Coastal Health. Experience working in licensed child and youth residential programs is an asset.

What We Offer
Because we know our team is our heart and our most important asset, we are excited to offer:

Hands-on, extensive, and continuous training

Professional development and advancement within our ever-growing organization

100% employer premium-paid extended health, dental, vision care, and life insurance for you and your dependents

Paid vacation, wellness days, and sick days

Group RRSP matching of up to 6% of gross salary

We thank all candidates for applying, however only those shortlisted will be contacted for interviews. Candidates must be located in the Lower Mainland and eligible to work in Canada to be considered.

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📌 Licensed Child and Youth Residential Home Supervisor (British Columbia)
🏢 Hollyburn Family Services
📍 British Columbia