Transform IT governance at D.A. Davidson Companies as the IT Governance Lead focusing on Change and Problem Management. Drive change initiatives and improve service metrics effectively.

This pivotal role encompasses overseeing Problem Management and Change Enablement practices within IT Application Support. You will develop key metrics, guide stakeholder communications, and ensure that coordinated efforts lead to enhanced operational efficiency. Your expertise in Knowledge-Centered Service will enable teams to improve their knowledge management processes, integral to client satisfaction.

Key Responsibilities:
• Manage and improve the Problem Management backlog and standards
• Perform root-cause analysis and identify business impacts




• Organize and oversee Change Advisory Board meetings
• Document change approvals, risks, and action plans
• Mentor teams on best practices in knowledge management

Requirements:
• Degree in IT, business, or a closely related field
• Proven experience in ITSM and application support roles
• Valid ITIL 4 Foundation certification
• Robust decision-making and analytical skills
• Flexibility to travel for changes or incidents

Foster a culture of accountability and support in your governance role at D.A. Davidson Companies.
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📌 IT Governance Lead: Change & Problem Management (Ontario)
🏢 D.A. Davidson
📍 Ontario