Become the Operational Leadership Manager for RSSD at Canadian Tire Corporation, focusing on enhancing service delivery and operational integrity. This role involves managing various support channels and team performance.

You will lead the operational strategy of RSSD, ensuring exceptional service levels across incident management and support functions. Responsibilities include monitoring performance metrics, leading a diverse team, and driving enhancements to existing processes. Your position will be critical in facilitating transitions for current projects and technologies.

Key Responsibilities:
• Oversee day-to-day operations within RSSD
• Manage team performance, including hiring and training
• Drive operational improvements and service desk processes




• Lead incident management and communications strategy
• Coordinate with vendors and other teams on support services

Requirements:
• Bachelor’s degree in Business or IT
• Over 10 years of leadership in IT operations
• 5+ years in large team management
• Experience in retail technology and service delivery
• Strong understanding of ITIL and operational governance

Join Canadian Tire Corporation to leverage your leadership skills, driving operational success and team development.
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📌 Operational Leadership Manager RSSD CTC (Ontario)
🏢 Canadian Tire Corporation
📍 Ontario