Become a pivotal part of FIKA as a Retail Experience Lead, focusing on team dynamics and excellent customer service. Supervise operations while enhancing store standards across various locations.

You will be responsible for managing daily store functions, ensuring a welcoming atmosphere, and guiding staff to meet high performance criteria. Interpersonal skills and conflict management will be critical as you assist customers and resolve any inquiries. This role requires a proactive approach towards training and compliance excellence.

Key Responsibilities:
• Execute opening and closing duties with security measures
• Foster relationships with customers for improved service
• Assist in onboarding and continual employee education
• Keep store appearance aligned with company standards
• Professionally resolve customer issues and complaints

Requirements:
• At least 2 years of relevant retail experience
• High school diploma or GED required
• Effective customer service and communication skills
• Must have a explicit criminal record
• Need Provincial Cannabis Certification

Strive for excellence and leadership within the vibrant culture at FIKA.
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📌 Retail Team Leader at FIKA Company (Ontario)
🏢 Fire & Flower
📍 Ontario