Cambridge Skin and Wellness is the partnership between Dr. Arnott, who is a Skin Specialist, and Nurse Practitioner (NP) Anna Pelleboer. We are passionate about skin and offer skin care services and treatments including general medical, surgical, and cosmetic (aesthetic) dermatology services and products.

We love the work we do and pride ourselves in having a positive work environment, so we are looking for someone who fits well into this positive work culture!

Responsibilities

Welcoming patients in a warm, friendly manner, accompanying them to and from treatment rooms, and thanking them sincerely on departure

Greeting patients, facilitating patient flow, and prepping rooms between patients

Process incoming referrals and other clinical documentation

Respond to patients in a timely, skilled, and empathetic manner while maintaining patient confidentiality

Schedule appointments, register patients, and validate health cards

Manage referrals and book appointments based on triaged referrals

Respond promptly to incoming telephone and fax inquiries, voicemails and emails

Document appropriately within the patient chart

Invoice and collect payments

Manage the team's schedule

Maintain stock of clinical supplies

Working with maturity and professionalism alongside other staff members

Adhering to appointments in a timely manner by monitoring time schedule





Maintain quality service by following clinic protocols

Maintaining product knowledge to promote and sell services, and retail products

Maintain a high level of professionalism and competence within the medical aesthetics industry

Assisting with office tasks

Preferred experience and qualifications

College Medical Office Administration Diploma and/or experience in medical offices Or Bachelor Degree

1-2 years of relevant medical office experience or other public-facing administrative experience

Fluency in Accuro EMR and Jane EMR experience is valuable, but your ability to quickly learn any complex administrative software is most important

Outstanding interpersonal skills and a warm, friendly manner

Ability to communicate and work effectively in a team setting

Excellent written, verbal, and electronic communication skills

Ability to maintain patient confidentiality

Excellent oral and written communication skills

Very organized, detail-oriented and able to multi-task

Knowledge of office procedures and medical terminology

Availability to work some evenings (occasional and dates provided)

If you are a motivated individual with a passion for providing excellent care, we encourage you to apply. Please submit your resume along with a cover letter highlighting your relevant skills and experience.

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📌 Medical Office Administrator (Ontario)
🏢 Cambridge Skin and Wellness
📍 Ontario