YOUR CHALLENGESSupport customers by offering valuable and accurate information while answering questions and handling complaints about products and services. YOUR RESPONSABILITIES Answer customer requests through various channels (phone, chat, email); Perform data entry and conduct research; Interact with customers to provide them with the information requested on products and services and process and resolve complaints; Answer customer requests quickly; Communicate with customers through various channels; Assess customers needs and propose adequate solutions; Ensure customer satisfaction and offer qualified customer service. YOUR SPECIFIC MEASURES OF SUCCESS Service level; Average processing time; Average response time; CSAT; CES. WHAT WE ARE LOOKING FOR General experience in customer service; Experience with a CRM, an asset; Ease with technology; Bilingual, (French and english, written and spoken); Previous branch experience, an asset; Knowledge of health and safety, an asset.

📌 Bilingual Customer Service Agent (Blainville)
🏢 SPI Health and Safety
📍 Blainville