Position: Sales Coordinator

Reports To: Director of Sales & Marketing

Job Summary:

The Sales Coordinator is a key member of the Sales and Marketing team, playing a vital role in supporting the sales efforts at Hard Rock Hotel London, Ontario. This position ensures the smooth execution of administrative, operational, and client-facing activities while collaborating closely with the Director of Sales and Marketing, Sales Managers, and other departments. By delivering exceptional service and upholding Hard Rock’s iconic brand, the Sales Coordinator contributes to achieving the hotel’s revenue goals and creating memorable guest experiences.

Hours of Work:

This is a full-time role with hours aligned to business needs, client demand, and events.

Sales Coordinator –

Essential Duties & Responsibilities:

· Administrative Support

- Prepare and process contracts, proposals, and other sales-related documentation.
- Maintain and update client databases, lead tracking systems, and sales reports.
- Coordinate internal and external communications for the Sales team.

· Event Coordination

- Assist in the planning and execution of on-site tours, meetings, and client events.
- Liaise with clients and internal teams to ensure all event details are accurately communicated and executed.

· Client Interaction

- Serve as the primary point of contact for client inquiries, providing prompt and professional responses.
- Ensure clients have a seamless experience from initial inquiry to post-event follow-up.

· Sales Support

- Research potential clients and markets to generate leads for the Sales team.




- Collaborate with the team to create promotional materials and presentations.
- Assist in preparing sales strategies, campaigns, and reports for leadership review.

· Social Media

- Support the hotel’s social media strategy by posting regular content across platforms.
- Assist with the creation of engaging content that aligns with the Hard Rock brand and resonates with the target audience.
- Monitor social media channels for engagement and feedback, responding promptly to inquiries or comments.
- Work closely with the Marketing team to plan and execute social media campaigns that drive brand awareness and engagement.

· Team Collaboration

- Work closely with operations, catering, and marketing teams to deliver outstanding client experiences.
- Provide support to the Director of Sales and Marketing and Sales Managers as needed.

· Brand Representation

- Uphold and promote the Hard Rock brand’s image, culture, and standards in all interactions and materials.

Qualifications

· Experience

- 1-2 years of experience in a sales, administrative, or coordination role within hospitality, tourism, or a related industry. Experience with social media management is an asset.

· Education





- Post-secondary education in hospitality, business administration, or a related field preferred.

· Skills

- Strong organizational and time-management skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM systems.
- Familiarity with social media platforms and content creation tools.
- Excellent verbal and written communication abilities.
- Ability to manage multiple tasks in a fast-paced environment.
- Customer-focused with keen attention to detail.

Attributes

- Positive attitude and a team player.
- Passion for hospitality and creating memorable guest experiences.

Hard Rock Hotel London Ontario is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law.

Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the selection process, please contact us at [email protected].

Job Types: Full time, Permanent

Pay: $48,000.00-$52,000.00 per year

Benefits

- Dental care
- Extended health care
- Paid time off
- Store discount
- Vision care

Experience:
- Sales administration: 1 year (preferred)

Work Location: In person

📌 Sales Coordinator (London)
🏢 Hard Rock Hotel - London, ON
📍 London