Who We Are VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its cutting-edge work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore. VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel. For more information, please visit and follow along on LinkedIn #WeAreVML. Director,



CX Strategy VML Canada VML Canada is seeking a visionary Director of CX Strategy to lead and elevate our customer experience practice for premier Canadian and American clients. Reporting to the CSO of VML Canada, you will be a strategic orchestrator - bridging business objectives, human insights, and technological capabilities to drive transformation. This is a leadership role designed for someone to help shape the overarching vision, influence executive stakeholders and drive business growth. You will not only individually contribute but also act as a catalyst for cross-disciplinary integration, ensuring our solutions create meaningful value for both people and brands. What You'll Do Lead the development of enterprise-level CX strategies, translating complex business challenges into cohesive, human-centric brand experiences across digital and physical ecosystems. Orchestrate close partnerships with clients and cross-functional agency leadership (Creative, Technology, Data,

📌 Director, Cx Strategy (Toronto)
🏢 Socket.dev
📍 Toronto