Role Overview:

We are looking for a highly skilled Business Systems Analyst (BSA) with a strong background in Customer Identity and Access Management (CIAM).

Bachelor's or higher degree in technology programs (preferably software engineering or computer science)

Strong hands-on software development business system analysis experience, translating business requirements into product driven systems specification, behavior-driven development user stories, acceptance criteria, UML diagrams

Familiar with system design principles such as Reactive Principles, Bounded Context, Actor Model

Exceptional understanding of Customer Identity and Access Management domain

Familiarity with Ping/Forgerock suite of application stack including but not limited to Ping Federate, ForgeRock Authorization, ForgeRock Intelligent Access, PingIDM Lifecycle & Relationship Management, PingIDM Identity Workflow, PingDS Directory Server and PingGateway Edge Security

Exceptional experience in Confluence and Jira tool set

Robust partnership experience to drive User Story grooming and mapping sessions

Experience in building message driven solution using Kafka or similar message hubs





Strong Database knowledge background to translate business requirements into table entities, relationship, constraints, partitions, etc.

Familiarity with Dynatrace software-intelligence monitoring platform to build and manage highly resilient domain driven services

Understanding of REST API, microservice in domain driven using hexagonal architecture principles

Familiar with large batch file based solution using Apache Camel integration framework

Familiar with Autosys to handle process scheduling

Familiar with TIBCO file transmission process

Familiar with Telemetry and OpenTelemetry framework and Familiar with Circuit Breaker design pattern

DevOps practices including CI/CD, Jenkins, test automation

Familiar with Log management tools like Splunk

Embrace on learning mindset to take each task as a challenge to learn and share the knowledge as a way of continuous improvement

Act with ownership culture to drive meaningful change that aligns with the overall enterprise product vision

Be an active player in PoC and Solution Design Thinking

📌 Senior Business Systems Analyst – Customer Identity & Access Management (Hybrid) (Toronto)
🏢 Redolent
📍 Toronto