Job Title: UX Researcher - Senior Location: Toronto, Ontario, Canada Work Model: Hybrid Duration: 5 months Extension: 1 Time Must Haves End-to-end UX/CX research - 7+ years Research planning, participant recruitment, conducting usability testing, heuristic evaluations, synthesis, and delivering actionable recommendations.

Inclusive UX/UI and Service Design for complex digital products - 7+ years Translating research and requirements into user flows, journey maps, information architecture, wireframes, prototypes, and high-fidelity AODA-compliant designs.

Cross-functional delivery in complex regulated workplace - 5+ years Working effectively with product, clinical, business, technical, vendor, change, and communications teams in a complex regulatory environment.

Description / Responsibilities / Skills Project Description The Patients Before Paperwork (Pb4P) initiative is a comprehensive program aimed at reducing the administrative burden on Primary Care Providers in Ontario through the use of digital tools and processes.

This initiative supports both new and existing digital health projects that work together to minimize traditional paper-based workflows, such as faxing referrals and prescriptions, writing clinical notes and manually completing forms.

The resource will support and deliver assigned CX/UX activities and artifacts across one or more Pb4P workstreams, working under the direction of CX/UX Leads and/or Senior Managers.

Responsibilities Collaborate with communications,



change management and training partners to ensure user-facing materials reflect research insights and support adoption planning.

Manage translation coordination and review of UI copy where required.

Review product team or vendor deliverables and provide feedback or guidelines related to usability, accessibility, consistency, content clarity and alignment with CX/UX best practices.

Deliver assigned experience artifacts and ensure they follow established templates, standard operating procedures, governance, approval and storage requirements.

Provide weekly status updates to the product team, UX Leads, Project Manager, and Senior Managers on progress and blockers.

Work under the direction of the UX/CX Senior Managers, and collaborate with Experience Leads and cross-functional partners to support experience design priorities.

Experience & Skill Set Requirements Desired Skills Certification, training or demonstrated professional development in CX, UX, Service Design, Human-Centred Design, or a related discipline.

Experience supporting complex digital health, public sector, or highly regulated transformation initiatives.

Experience working across multiple concurrent products, services or workstreams with competing priorities.





Familiarity with health care provider workflows, clinical environments, or digital health solutions.

Experience supporting Voice of Customer programs.

Experience using collaboration tools such as Miro, Mural, Fig

Jam or similar.

Experience contributing to or applying design systems, UI pattern libraries, and content standards.

Required Experience Experience with research planning, execution, synthesis and presentation of actionable insights Experience creating experience artifacts such as user flows, service blueprints, journey maps, prototypes, wireframes, design mock-ups and recommendations Experience with cross-functional workstream delivery, facilitation support and documentation Experience designing solutions for complex digital workflows in a highly regulated environment Hands-on experience designing and testing for AODA/WCAG 2.1 Level AA compliance Deliverables Research plans, including usability testing screeners and discussion guides and test scripts Comparative analysis Personas Current and future-state user flows Service blueprints User journey maps Heuristic evaluation report with prioritized recommendations Research synthesis and insights reports with prioritized recommendations UX/UI guidelines Product design wireframes and final mockups Draft UI copy decks and translations AODA audit report with list of prioritized defects Artifact review packages or approval-ready artifacts Regular status reports to leadership

📌 UX Researcher - Senior (Toronto)
🏢 Innosystech
📍 Toronto