SUMMARY:

Reporting directly to the General Manager, the Shipping Manager is responsible for the effective coordination and management of all shipping and receiving operations at BTN Schomberg. BTN strives to maintain a team environment where every individual is important to the Organization as a whole. The Shipping Manager is responsible for setting a good working example and maintaining a positive work environment. Developing strong working relationships and clear communication between all departments is imperative. RESPONSIBILITIES & DUTIES

1. Department Leadership, Planning & Operational Management

Lead, direct and oversee all Shipping and Receiving operations , ensuring activities are completed safely, efficiently, accurately and in accordance with company standards. Own the daily and long-term operational planning

of the Shipping and Receiving function, including labour, equipment, dock capacity, yard utilization and workflow requirements. Review and understand all dispatch plans and

provide direction, feedback and recommendations to the BTN Transport Team

to support efficient execution and customer service. Lead and manage a team of 4–6 operators and 2–3 administrators , establishing clear expectations, priorities, accountability and performance standards. Plan staffing levels and schedules to effectively meet operational requirements, including

anticipating and managing increased labour and equipment demands during peak spring and fall seasons . Establish daily and weekly priorities and

coordinate departmental requirements with the General Manager , proactively communicating operational issues, resource requirements and opportunities for improvement. Monitor departmental performance and take appropriate action

to address operational deficiencies, bottlenecks, delays or resource constraints. Ensure the Shipping and Receiving department maintains an appropriate level of operational readiness to meet current and anticipated business requirements. 2. Shipping, Receiving & Yard Operations

Oversee and coordinate all shipping and receiving activities , ensuring inbound and outbound materials are processed accurately, efficiently and on schedule. Ensure all required shipping, receiving and transportation

documentation is completed accurately, consistently and in a timely manner . Maintain overall accountability for the

organization, efficiency and safe operation of the shipping yard, docks and associated work areas . Coordinate the effective allocation and utilization of operators, administrators, equipment and dock/yard capacity.



Identify operational risks and constraints and

implement corrective actions to minimize delays, inefficiencies and disruptions . Work closely with other managers and departments to ensure the

effective coordination of material flow, labour and equipment across the organization . 3. Processes, SOPs & Continuous Improvement

Own and maintain all Shipping and Receiving departmental processes and Standard Operating Procedures (SOPs) , ensuring they remain current, practical and aligned with company requirements. Identify opportunities to improve

productivity, efficiency, cost control, workflow and service levels , and lead the implementation of approved improvements. Develop, maintain and monitor

departmental Key Performance Indicators (KPIs)

in conjunction with the General Manager. Analyze operational data and KPI results to identify trends, deficiencies and opportunities for improvement. Establish clear processes, controls and performance expectations to promote

consistency, accountability and continuous improvement

throughout the department. Collaborate with other managers and departments to identify and implement

cross-functional process improvements and more effective use of organizational resources . 4. Health, Safety & Compliance

Maintain overall departmental accountability for a safe and compliant workplace , ensuring employees follow all applicable company health and safety policies, procedures and requirements. Ensure all equipment—including lift trucks, trailers, rigs and related equipment is

properly maintained, inspected and operated in accordance with applicable standards and company requirements . Ensure shipping docks, doors, yard areas and related facilities are maintained in a

safe, clean and operational condition . Promote a strong

safety-first culture , addressing unsafe practices and conditions promptly and ensuring employees understand and meet their safety responsibilities. Participate in the identification, assessment and mitigation of operational and workplace risks. 5. People Leadership & Accountability

Provide

clear direction, coaching and performance feedback

to Shipping and Receiving personnel.



Establish clear roles, responsibilities and performance expectations for operators and administrators. Support employee development, training and cross-training to strengthen departmental capabilities and operational flexibility. Promote a

positive, professional, protected and accountable work environment . Address performance, attendance, communication and operational issues in a timely and appropriate manner, escalating matters to the General Manager when required. Lead by example and foster a culture of

teamwork, ownership, accountability and continuous improvement . JOB SKILLS & REQUIREMENTS

3–5 years of demonstrated management or supervisory experience , preferably within a shipping, receiving, logistics, transportation, manufacturing or distribution environment. Demonstrated ability to

lead people, manage competing priorities and take ownership of departmental results . Strong systems- and process-oriented approach with demonstrated ability to establish, improve and maintain operational processes. Excellent organizational, planning and

time-management skills , with the ability to effectively manage both immediate operational requirements and longer-term priorities. Strong verbal, written and digital communication skills, with the ability to communicate effectively with employees, managers, transportation partners and other stakeholders. Strong computer skills, with

proficiency in Excel and SAP ; demonstrated ability to learn and effectively implement new software and technology. Demonstrated ability to

develop, document, analyze and improve processes and SOPs , with a strong focus on efficiency, consistency and continuous improvement. Experience developing, implementing and

managing departmental KPIs and performance metrics . Strong analytical and problem-solving skills, with the ability to identify root causes, evaluate alternatives and implement effective solutions. Demonstrated ability to

manage labour, equipment and departmental resources effectively . Strong understanding of workplace health and safety principles and the ability to promote a safe and compliant operating setting. Ability to foster a

positive, safe, professional, productive and accountable workplace culture . Solid mathematical and numerical skills, with the ability to interpret operational and performance data. Demonstrated ability to work collaboratively with senior management and other departments while

taking ownership of departmental performance and results .

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📌 Shipping Manager (East Gwillimbury)
🏢 Socket.dev
📍 East Gwillimbury