Job Summary

We are seeking a dynamic and energetic Telephoniste to join our team! In this vital role, you will serve as the first point of contact for clients and partners, managing incoming and outgoing calls with professionalism and enthusiasm. Your ability to communicate effectively, handle multiple tasks seamlessly, and deliver exceptional customer service will drive positive interactions and support our organization’s growth.

This paid position offers an exciting opportunity to develop your communication skills while contributing to a vibrant team environment.

Responsibilities

- Answer all incoming calls promptly using proper phone etiquette, ensuring a friendly and professional tone.
- Provide accurate information to callers, addressing inquiries in both English and Spanish.
- Conduct data entry of call details, customer information, and follow-up actions with precision and attention to detail.
- Assist customers with their needs, offering solutions and upselling additional services or products when appropriate.
- Transfer calls efficiently to the relevant departments or team members while maintaining explicit communication.
- Perform analysis of call patterns and customer feedback to identify opportunities for service improvement.




- Maintain organized records of all interactions, ensuring confidentiality and data security at all times.

Requirements

- Proven experience in customer service or call center roles, with strong communication skills in both English and Spanish.
- Excellent phone etiquette with the ability to handle high call volumes confidently.
- Strong data entry skills with attention to accuracy and detail.
- Demonstrated analysis skills to interpret customer interactions and suggest improvements.
- Ability to engage in sales activities, including upselling products or services effectively.
- Multilingual proficiency is highly preferred to serve diverse client needs.
- Bilingual (English/Spanish) is essential for this role.

Join us if you’re passionate about delivering outstanding customer experiences through lively communication, detailed analysis, and proactive problem-solving! This is your chance to be part of a forward-thinking team that values your skills and enthusiasm every step of the way.

Pay: $20.00-$25.00 per hour

Expected hours: 35.0 per week

Benefits

- Company events
- Employee assistance program
- Life insurance

Work Location: Remote

📌 telephoniste (Canada)
🏢 Wbd Canada
📍 Canada