Bilingual Facility Services Manager (ENG/FR) QC, Canada Job Description SUMMARY The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of related processes and initiatives. KEY DUTIES & RESPONSIBILITIES Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to: Full involvement with recruiting talent. Provides mentoring, coaching and guidance to all team members. Objectively recommends compensation adjustments. Manages all aspects of performance. Facility Management Generate and dispatch service request work orders to vendors as per established process.



Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements. Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor. Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.G. cost, work completed, equipment tag #). Run report on open work orders and checks status with the appropriate vendors. Update WO statuses if verified to be completed or resolved during follow up. Respond to vendor inquiries regarding workorder related issues. Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations). Correcting information in the system, addresses, phone numbers. Adding recent vendors and locations to the system. Finance Review and resolve invoice referrals/escalations. Review and resolve invoicing errors. Review and approve billing for tech services. Review and approval of invoices for

📌 Bilingual Facility Services Manager (Quebec City)
🏢 BGIS
📍 Quebec City