Role: QE with CC Tools & Tech
Employment: Full Time
Location: Toronto, ON
Work Arrangement: Hybrid 4 Days/Week Job Description

We are seeking a Full Time QE with CC Tools & Tech with strong Contact Center testing, IVR/routing automation, UI/API automation, and Java expertise Key Responsibilities

- Design and execute automation testing for Contact Center platforms
- Develop IVR and routing automation using Cyara, Hammer, or similar tools
- Perform UI and API automation testing using Selenium, Postman, Karate, or similar tools
- Automate Agent Desktop testing and validation
- Develop and maintain Java-based automation frameworks
- Provide technical leadership for maintenance releases and enhancements
- Support ongoing application testing and production activities
- Collaborate with development, QA,



and Contact Center teams
- Track defects and testing activities using JIRA
- Maintain automation code using Bitbucket/Git
- Work within a structured Scaled Agile environment

Required Skills
- Solid Contact Center platform testing experience
- Hands-on IVR/Routing automation experience
- Cyara or Hammer experience
- UI and API automation experience
- Selenium, Postman, or Karate experience
- Strong Java Core knowledge
- Experience with Agent Desktop automation
- Familiarity with Bitbucket/Git, JIRA, Confluence, IntelliJ, or Eclipse
- Strong understanding of Agile and Scaled Agile methodologies

📌 QE with CC Tools & Tech (Toronto)
🏢 AceStack
📍 Toronto