We are seeking an experienced UX Architect to lead the design vision and user experience strategy for a large-scale digital transformation initiative within the logistics and transportation domain. The role is based in Calgary and involves working closely with a major logistics organization undergoing modernization of its customer-facing digital platforms. The UX Architect will play a pivotal role in shaping product vision, simplifying complex onboarding journeys, designing intuitive dashboards, and improving shipment visibility experiences for enterprise and operational users. This is a highly collaborative, client-facing role requiring strong facilitation, strategic thinking, and hands‑on design leadership.
Key Responsibilities
Lead end-to-end UX strategy and experience architecture for logistics-focused digital platforms
Act as the primary UX point of contact with client stakeholders, driving conversations and aligning business goals with user experience outcomes
Plan and facilitate design thinking workshops, discovery sessions, and co-creation activities with cross-functional client teams
Translate complex workflows into simple, intuitive onboarding journeys that reduce friction and improve task completion
Design and guide the creation of scalable dashboards that provide clear visibility into operations, metrics, and shipment status
Define and evolve shipment visibility experiences, including real-time tracking, milestones, alerts, and status communication
Establish UX principles, interaction models, and experience frameworks aligned to long‑term product vision
Collaborate closely with product owners, engineering, data,



and business teams to ensure feasibility and successful delivery
Mentor designers and ensure consistency, usability, and accessibility across all design outputs
Ensure designs adhere to usability heuristics, accessibility standards (WCAG), and platform best practices
Skills, Experience & ProfileRequired Experience & Skill
10+ years of experience in AI driven UX design, product design, or experience architecture roles
Proven experience leading UX for complex enterprise or B2B platforms, preferably in logistics, transportation, supply chain, or industrial domains
Strong expertise in simplifying complex onboarding flows and form-heavy experiences
Demonstrated ability to design data‑heavy dashboards that are intuitive, actionable, and user‑centric
Hands‑on experience with design thinking methodologies, journey mapping, personas, and service blueprints
Excellent facilitation and stakeholder management skills, with confidence in leading workshops and presentations at senior levels
Proficiency with contemporary design tools such as Figma, FigJam, or similar cooperative platforms
Strong understanding of accessibility, usability heuristics, and inclusive design principles
Nice to Have
Prior experience working onsite with North American clients
Exposure to AI‑assisted UX, data‑driven design, or predictive experiences
Background in rail, freight, logistics, or large‑scale infrastructure systems
Personal Attributes
Strategic thinker with a strong systems mindset
Comfortable operating at both vision and execution levels
Strong communicator who can bridge business, design, and technology
Adaptable, collaborative, and confident in client‑facing environments
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📌 User Experience Architect (Winnipeg)
🏢 Syncredible Solutions
📍 Winnipeg