Elevate your career as a Senior Director in Customer Operations, based in Calgary, Alberta. Empower a technology-driven organization focused on customer service excellence.
This full time role demands a strategic leader with a practical approach to operational efficiency. You will oversee multiple customer operations functions, shaping key initiatives to enhance service delivery and financial outcomes. Candidates should embrace the fast-paced nature of the role, coupling strategic vision with day-to-day operational management.
Key Responsibilities:



- Manage a broad customer operations portfolio effectively - Develop operational strategies that meet customer expectations - Monitor ongoing service performance to prevent issues - Lead detailed initiatives for automation and system integration - Ensure compliance with customer agreement processes
Requirements: - Bachelor’s degree in Operations or equivalent discipline - Minimum 12 years in customer or operations leadership - Experience leading in a complex, global environment - Commercial understanding linking operational actions to performance - Proven ability to build effective teams and relationships
Join and transform customer operations, focusing on satisfaction and efficiency impact across the organization.#J-18808-Ljbffr

📌 Customer Operations Senior Director Position (Winnipeg)
🏢 Forge Performance Group
📍 Winnipeg