# Technical Support Specialist

Job Summary

We are looking for a **Technical Support Specialist** to provide technical assistance to customers and partners, troubleshoot product-related issues, and ensure customer concerns are followed through to resolution. The ideal candidate will have strong technical knowledge, excellent communication skills, a customer-focused approach, and a genuine interest in technology.

Key Responsibilities

- Provide technical support for products and technologies to customers and partners.
- Resolve customer questions and issues related to product functionality, bugs, and enhancements.
- Keep customers informed about issue status, progress, and resolution timelines.
- Take ownership of customer issues through resolution and escalate complex problems when required.
- Maintain detailed documentation of customer and partner interactions, including RMA transactions, in the appropriate system.
- Provide technical tips and guidance to customers, distributors, and sales teams as needed.
- Communicate customer feedback to the appropriate internal teams.
- Test and evaluate new products,



software releases, and product updates as required.
- Participate in training opportunities to maintain and expand technical knowledge.
- Represent the organization professionally by maintaining a high-quality, service-oriented customer experience.

Requirements

- Degree or diploma in **Computer Science** or an equivalent field is an asset.
- Excellent **oral and written communication skills in English**.
- Experience with **technical products**.
- Knowledge of **CRM systems** is an asset.
- Strong interest in technology and willingness to learn new products and systems.
- Customer-service oriented with a professional and helpful approach.
- Excellent troubleshooting and problem-solving skills.
- Strong organizational and follow-through skills, with the ability to closely track customer issues through resolution.
- Willingness to work different shifts as required.
- Punctual, responsible, dependable, and committed to a robust work ethic.

📌 Bilingual Technical Support Specialist (Canada)
🏢 ExcelGens
📍 Canada