Front Desk / Server – Storm Mountain Lodge (with staff accommodations)

Location: Banff National Park (Highway 93 South)
Job Type: Full-Time
Accommodation Available

About Us:
Storm Mountain Lodge is a historic, boutique cabin resort known for exceptional guest service and one of the top-rated dining experiences in the Rockies. We are a small, hands-on team working in a stunning remote setting between Banff and Lake Louise.

Job Description:

This is a dual-role position with a mix of front desk and serving. You’ll welcome guests, manage check-ins, assist with reservations, and also provide warm, attentive service in our intimate dining room. Perfect for someone who enjoys variety and thrives in a small-team environment.

Housing

We have in office shared staff accommodation and meals available at $15/day.

Key Responsibilities

Front Desk (Guest Services):

- Greet guests, handle check-ins/outs, and process payments
- Manage reservations and guest communication (email, phone, messaging)
- Use Cloudbeds PMS to update bookings and daily reports
- Provide local information (hikes, conditions, attractions)
- Assist with small retail sales in our gift shop

Restaurant Service:

- Deliver professional,



friendly food & beverage service
- Take orders, run food, and handle payments using Lightspeed POS
- Set up and reset the dining room
- Learn menus, daily features, and allergen details

General Lodge Support:

- Help maintain a clean, welcoming lodge environment
- Pitch in as needed—small team culture
- Occasional light duties such as delivering amenities or assisting during busy periods

Qualifications

- Experience in hospitality (front desk or serving) preferred
- Strong communication and multitasking skills
- Comfortable with digital tools (PMS/POS systems)
- Positive, guest-first attitude
- Serving It Right or equivalent certification required

What We Offer

- Competitive wage
- A unique workplace in a quiet wilderness setting
- Small, supportive team
- Opportunity to work in both guest services and dining

Job Types: Full-time, Permanent

Pay: $19.00-$21.00 per hour

Benefits:

- Commuter benefits
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Store discount

Language:

- English (required)

Work Location: In person

📌 Guest Services (Banff)
🏢 Storm Mountain Lodge
📍 Banff