Overview:

We are seeking an experienced Front Office Manager to join our team. The ideal candidate will assist the General Manager in overseeing daily operations, ensuring excellent customer service, and driving sales growth.

Responsibilities:

- Manage and supervise daily front office operations, including check-in, check-out, reservations, and guest services.
- Lead, train, schedule, and evaluate front office staff to maintain high service standards.
- Ensure a warm, professional, and efficient guest experience from arrival through departure.
- Monitor room availability, reservations, room assignments, and occupancy levels.
- Handle VIP arrivals, special requests, guest complaints, and service recovery.
- Coordinate closely with Housekeeping, Maintenance, Food & Beverage, and other departments.
- Monitor daily revenue, payments, guest accounts, cash handling, and front office reports.
- Prepare and review daily operational and occupancy reports.
- Ensure accurate guest records and compliance with hotel policies and procedures.
- Maintain high standards of professionalism, cleanliness, security, and confidentiality.
- Manage front office procedures,



including night audit coordination and end-of-day operations.
- Assist with forecasting, revenue management, and cost control when required.
- Identify opportunities to improve guest satisfaction, operational efficiency, and revenue.
- Conduct staff meetings and provide ongoing coaching and performance feedback.
- Respond to guest feedback and resolve complaints promptly and professionally.
- Ensure compliance with health, safety, security, and hotel standards.

Experience:

The ideal candidate should possess the following skills:

- Experience working in hotels and providing exceptional customer service

- Solid administrative and computer skills

- Experience in supervising and leading a team

- Multilingual abilities are a plus for effective communication

Please send your resume and cover letter to [email protected]

Job Types: Full-time, Permanent

Benefits:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Vision care

Work Location: In person

📌 Front Office Manager (Edmundston)
🏢 Four Points by Sheraton
📍 Edmundston