Best Brains Rockwood Mall is seeking an experienced, organized, and customer-focused Part-Time Centre Manager to oversee the academic and day-to-day operations of our learning centre.

We are specifically looking for someone with previous experience working in or managing an educational learning centre, tutoring centre, after-school program, private school, childcare centre, or similar environment.

The successful candidate must be passionate about education, highly dependable, and able to communicate confidently and professionally with parents, teachers, students, and prospective families. This is a hands-on position that combines academic oversight, parent communication, staff coordination, enrolment growth, and centre administration.

Key ResponsibilitiesParent Communication and Customer Service

- Communicate clearly, accurately, and professionally with parents, students, teachers, and employees
- Respond promptly to phone calls, emails, online inquiries, and walk-in visitors
- Provide parents with accurate information about programs, schedules, fees, policies, and student progress
- Handle parent concerns and difficult conversations calmly and professionally
- Investigate concerns before responding and avoid providing incomplete or incorrect information
- Follow up promptly and ensure concerns are properly resolved
- Build positive, long-term relationships with students and families

Academic and Program Management

- Develop a strong understanding of Best Brains programs, curriculum, policies, and teaching methods
- Ensure educational quality and student progress remain the centre’s highest priorities
- Monitor classroom activities, student placement, grading, homework completion, and progress reporting
- Work closely with teachers to address student performance and academic concerns
- Ensure teachers provide timely and accurate feedback
- Support students with different learning needs and help create a positive learning environment
- Ensure teachers and staff follow Best Brains procedures and expectations

Enrolment and Business Development





- Explain Best Brains programs clearly and confidently to prospective families
- Follow up with inquiries and convert prospective families into assessments and enrolments
- Make outbound calls to interested families and previous inquiries
- Conduct centre tours and assist with student assessments and registrations
- Promote centre programs, workshops, camps, open houses, and special events
- Track inquiries, follow-ups, assessments, enrolments, and student retention
- Support initiatives to increase centre enrolment and revenue

Centre Operations and Staff Coordination

- Manage the centre’s daily academic, administrative, and customer-service activities
- Coordinate teacher schedules, student schedules, classroom assignments, and make-up classes
- Supervise teachers and administrative employees during operating hours
- Ensure classes begin on time and centre operations run smoothly
- Maintain accurate student, attendance, payment, employee, and operational records
- Follow up on outstanding fees and payment-related matters
- Maintain a clean, safe, organized, and professional centre environment
- Identify operational problems early and resolve them promptly
- Provide the owner with clear and timely updates regarding centre performance and concerns

Qualifications

- Previous experience working in or managing an educational learning centre, tutoring centre, after-school program, private school, childcare centre, or similar organization is strongly preferred
- Previous experience running a customer-facing business or service operation is an asset
- Experience supervising teachers, instructors, or administrative staff
- Excellent written and spoken English
- Strong parent communication, customer-service, and conflict-resolution skills




- Comfortable speaking with prospective families and following up on enrolment inquiries
- Strong organizational, leadership, and problem-solving abilities
- Ability to manage multiple responsibilities in a fast-paced environment
- Basic understanding of revenue, expenses, fee collection, and centre performance
- Robust computer skills and ability to learn student-management systems
- Bachelor’s degree in Education, Business, Management, Communications, or a related field is preferred

The Ideal Candidate

You may be an excellent fit if you:

- Have prior experience in an educational or learning-centre environment
- Communicate proactively and provide accurate information
- Remain calm and professional during difficult parent conversations
- Take ownership of problems and follow through until they are resolved
- Are passionate about education and student success
- Can confidently supervise teachers and maintain high academic standards
- Are comfortable following up with inquiries and supporting enrolment growth
- Are dependable, organized, and able to work independently
- Understand that excellent customer service is essential to retaining families

Schedule

The position requires approximately 15–20 hours per week. Candidates must be available during centre operating hours, including weekday afternoons and evenings and weekends as required.

Compensation

$18–$20 per hour, based on qualifications and relevant experience.

How to Apply

Please submit your résumé with a brief cover letter describing:

- Your experience working in or managing an educational learning centre
- Your experience communicating with parents or customers
- Your experience supervising teachers or employees
- Your experience handling inquiries, enrolments, or sales follow-ups

Pay: $18.00-$20.00 per hour

Expected hours: 15.0 – 20.0 per week

Benefits:

- On-site parking

Education:

- Bachelor's Degree (preferred)

Experience:

- Running Learning Center/ Similar: 1 year (preferred)

Work Location: In person

📌 Part-Time Center Manager (Mississauga)
🏢 Best Brains Rockwoodmall
📍 Mississauga