Company Overview

Delta Mississauga is a vibrant new hotel featuring 315 contemporary guestrooms and suites, complemented by over 11,000 square feet of stylish meeting space, an onsite Starbucks® Coffee, and the inviting Driftwood Social Bar + Table. We are dedicated to providing exceptional hospitality experiences in a contemporary, welcoming environment.

Job Summary

We are seeking an energetic and passionate Hotel Guest Service Agent to be the welcoming face of our hotel. In this role, you will deliver outstanding consistent guest services, manage front desk operations, and ensure every guest’s stay is memorable. Your enthusiasm and professionalism will help create a positive atmosphere that encourages guest loyalty and satisfaction.

Responsibilities

- Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently.
- Handle guest inquiries via multi-line phone systems with professionalism and courtesy.
- Provide accurate information about hotel amenities, local attractions, and services in multiple languages if applicable.
- Manage guest requests promptly, including room changes, special accommodations, and concierge services.
- Maintain detailed records of guest interactions, reservations, and service requests to ensure seamless communication.
- Collaborate with housekeeping and maintenance teams to resolve guest issues swiftly.
- Uphold excellent phone etiquette and customer service standards at all times to foster a welcoming environment.

Requirements

- Must be well versed in Opera.
- Working with the Marriott Brand is an asset.
- Proven experience in hotel front desk operations or customer service roles within the hospitality industry.




- Multilingual or bilingual abilities to communicate effectively with diverse guests.
- Strong phone etiquette skills with experience managing multi-line phone systems.
- Exceptional customer service skills with a friendly, proactive attitude.
- Ability to handle high-pressure situations calmly and professionally.
- Previous hotel experience is preferred but not required; training will be provided for the right candidate.
- Knowledge of hospitality standards and guest services best practices is a plus.

Join us as a Hotel Guest Service Agent and be part of a agile team committed to delivering memorable experiences! Your enthusiasm for hospitality combined with your dedication to exceptional service will make a real difference in our guests’ stay.

Vrancor Group is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans’ status, or any other basis protected by applicable law.

Vrancor Group is committed to providing accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Applicants requiring accommodation due to disability during any stage of the recruitment process are encouraged to advise accordingly.

The Company reserves the right to make changes to job descriptions based on the evolving needs of the business.

Please note: Only candidates selected for an interview will be contacted.

Pay: $22.29 per hour

Expected hours: 24.0 – 40.0 per week

Advantages:

- Dental care
- Extended health care
- On-site parking
- Vision care

Work Location: In person

📌 Hotel Guest Service Agent (Mississauga)
🏢 Delta Hotels by Marriott Toronto Mississauga
📍 Mississauga