TECH SERVICES SUPPORT

Lenbrook isn’t just another job — it’s a career. For more than 50 years we’ve been a leader in high-end audio and distributor of specialty consumer brands. We are the owner of three brands within the Consumer Electronics space, covering "online-ready" categories such as multi-room streaming, Bluetooth speakers, and headphones amongst other more traditional audio products. In addition, we currently distribute Dali speakers, Motorola Communication products, Tivoli Audio, and Roksan Audio in the Canadian market.

We are looking for a motivated and enthusiastic individual to join our Technical Support team. The ideal candidate has technical training and would enjoy the challenge of a broad range of responsibilities in a fast-paced setting. They will be self-motivated individuals, who can successfully balance multiple tasks and deadlines. The primary goal of this position is to support all functions of the Technical Support team including programming 2-way radios, updating firmware as needed, maintaining current programming software, and internally managing customer programming files for future use. This position reports to the Technical Customer Service Manager and is located at our head office in Pickering, Ontario.

A Day in the Life:

· Programming and staging business/commercial radios.

· Preparing and staging outgoing orders.

· Maintaining organized records of radio programming files and detailed programming logs.

· Assisting in quality control (QC) and prepping specialized outgoing orders for reviewers, events, and shows.

· Inspecting and logging in customer repairs and Lenbrook returned stock to be repaired

· Receiving and verifying Warranty Return Authorizations (WRA’s) for accuracy and condition; checking for accessories and reporting discrepancies to the originator.

· Testing of returned product from events, reviewers, and “buyer’s remorse” returns.





· Reviewing and processing Digital River returns specific to the Lenbrook International division.

· Organizing returned products by manufacturer, maintaining separation of Lenbrook inventory for Return to Vendor (RTV) processing.

· Contact Motorola to obtain support for resolving programming or customer-related issues, and to address recurring issues or failures with two-way radios.

· Assisting with physical inventory counts.

· Other related duties as assigned.

What You Bring to the Team:

· Working knowledge of Microsoft Office Suite, including Word, Excel, and Outlook Calendar.

· Strong ability to work independently with minimal supervision.

· Capable of safely lifting and handling items up to 50lbs.

· Ability to perform well under pressure and meet tight deadlines.

· Exceptionally detail-oriented with a high degree of accuracy.

· Effective verbal communication skills with team members, customers, and external partners

· Well-organized with excellent time management skills

· Technical training, including hands-on experience in maintaining communication devices is considered an asset.

· Adaptable, flexible, and thrives in a team-oriented environment

Compensation: $41,000 - $43,000 (inclusive of base salary and sales incentive)

Additional benefits include:

· Paid vacation and sick leave

· Health and dental benefits

· Group RRSP program

In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005 and Lenbrook’s Accommodation Policy, accommodation will be provided in all parts of the hiring process. Please make any such needs known in advance.

Pay: $41,000.00-$43,000.00 per year

Benefits:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Life insurance
- On-site parking
- Paid time off
- Vision care

Ability to commute/relocate:

- Pickering, ON L1W 3K1: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you comfortable working independently with minimal supervision?

Experience:

- Microsoft Office Suite: 1 year (required)

Work Location: In person

📌 Tech Services Support - Pickering, ON (Canada)
🏢 Lenbrook Group of Companies
📍 Canada