Studio Concierge

LIFT Fitness & Physiotherapy | Port Moody, BC
Monday & Tuesday | 9:00 AM–5:00 PM

Join the team at LIFT

LIFT Fitness & Physiotherapy is looking for an exceptional Studio Concierge to become a central part of our client experience and day-to-day studio operations.

This isn't a traditional front-desk role.

We're looking for someone who genuinely enjoys people, takes pride in creating an outstanding experience, is highly organised and comfortable having conversations about our services. You'll be the person who helps make sure clients feel welcomed, enquiries don't get lost, bookings and payments run smoothly, and the studio consistently reflects the high standards we expect at LIFT.

You'll work across our fitness, physiotherapy and wellness services, including our Longevity Lounge featuring sauna, cold plunge, red light therapy and compression.

What you'll be doing

You'll be responsible for delivering an exceptional front-of-house experience while helping keep the studio organised and running smoothly.

Your day will include:

- Welcoming clients and creating a warm, professional and high-quality experience from the moment they arrive.
- Building genuine relationships with clients and getting to know their goals and experience at LIFT.
- Managing calls, texts and emails professionally and promptly.
- Scheduling physiotherapy, personal training, group training and Longevity Lounge appointments.
- Processing payments, memberships and packages accurately.
- Responding to new enquiries and helping prospective clients understand which LIFT services may be right for them.
- Providing studio tours and confidently explaining our facilities and services.
- Following up with prospective clients who have enquired but haven't yet booked.
- Maintaining accurate lead notes and ensuring enquiries always have a clear next step.




- Recognising appropriate opportunities to introduce existing clients to other LIFT services that could support their goals.
- Supporting Longevity Lounge bookings, memberships, billing and client enquiries.
- Inviting happy clients to share their experience through Google reviews.
- Completing daily operational checklists and helping ensure the studio is always clean, organised, stocked and presentation-ready.
- Identifying problems, taking ownership where appropriate and following things through to resolution.

Who we're looking for

You don't necessarily need experience in fitness or physiotherapy. We can teach you our services and systems.

What is much harder to teach is the right attitude.

We're looking for someone who is:

- Naturally warm, confident and comfortable talking with people.
- Exceptionally organised and reliable.
- Professional in how they communicate and present themselves.
- Comfortable discussing services, memberships and pricing.
- Able to sell through great conversations and genuine recommendations rather than pressure.
- Proactive about following up rather than waiting for someone else to do it.
- Detail-oriented and comfortable working with multiple systems.
- Calm and solutions-focused when something doesn't go according to plan.
- Someone who notices the little things — a client who needs help, an enquiry that hasn't been answered, something out of place, or an opportunity to improve someone's experience.
- Comfortable working independently while being a strong part of a multidisciplinary team.





Experience in hospitality, customer service, fitness, healthcare, wellness, membership sales or a premium service environment would be particularly valuable.

Our expectations

LIFT has high standards for both client experience and how we work together as a team.

We expect people to communicate directly and respectfully, take responsibility for their work and contribute positively to the environment around them.

One of our principles is easy:

We talk to each other, not about each other.

We want someone who brings energy to the studio, cares about doing things properly and is willing to step in when something needs attention.

Systems you'll use

You'll receive training in the systems we use, including:

- Mindbody
- Jane
- Asana

You'll also develop a robust understanding of LIFT's services, memberships, pricing and client journey.

What success looks like

You'll know you're succeeding when clients know you by name and trust you to help them; enquiries are responded to quickly; prospective clients are consistently followed up; bookings and payments are accurate; the studio looks and feels exceptional; and problems don't simply get passed along — they're followed through.

Most importantly, you'll help create the kind of experience that makes people want to come back, tell their friends about LIFT and explore more of what we offer.

If you're someone who loves working with people, enjoys being busy, takes pride in the details and wants to be part of a growing fitness, physiotherapy and wellness workplace, we'd love to hear from you.

To apply, please send us your resume along with a short introduction telling us why you think you'd be a great fit for LIFT.

Pay: $20.00-$24.00 per hour

Expected hours: 16.0 per week

Benefits:

- Company events

Work Location: In person

📌 Studio Concierge (Canada)
🏢 LIFT Fitness & Physiotherapy
📍 Canada