Showroom Account Coordinator

Reports to: Senior Management
Schedule: Monday–Friday, 8am–4pm, with occasional weekend availability required for wedding shows, trade shows, open houses, and other company events.

Position Overview

Special Event Rentals is looking for an organized, personable, and motivated Account Coordinator to join our Sales & Client Relations team.

This is an entry-level opportunity that would be a excellent fit for someone interested in events, hospitality, sales, or event design who enjoys working with people and thrives in a fast-paced environment. Previous event, hospitality, customer service, or sales experience is an asset, but we are also looking for someone who is eager to learn and grow within the role.

As one of the first points of contact for our clients, the Account Coordinator plays an important role in creating a welcoming and professional customer experience. This position combines client service, sales coordination, showroom appointments, order management, and general sales support, while also assisting with marketing, content, inventory, and other projects as needed.

Key ResponsibilitiesClient Service & Sales Coordination

- Act as one of the first points of contact for incoming sales inquiries by phone, email, and in the showroom.
- Monitor and respond to initial inquiries received through the general sales inbox, ensuring clients receive timely and helpful responses.
- Answer incoming phone calls, assist with general questions, and direct inquiries to the appropriate team member when required.
- Manage assigned client inquiries from initial contact through quoting, booking, order revisions, event logistics, and post-event follow-up.
- Prepare accurate quotes and rental orders using Goodshuffle Pro.
- Follow up with clients regarding outstanding information, approvals, payments, and event details.
- Coordinate with the Sales and Operations teams to ensure client requirements and logistical information are communicated accurately.
- Develop a strong understanding of Special Event Rentals' inventory, services, policies,



and procedures in order to confidently assist clients and recommend appropriate rental solutions.

Showroom & Client Appointments

- Welcome clients, planners, venues, and industry partners into the showroom and provide a friendly, knowledgeable experience.
- Schedule and conduct showroom appointments to assist clients with selecting rental products for weddings, corporate events, social events, and other occasions.
- Assist clients with coordinating rental selections, colours, textures, tabletop pieces, furniture, linens, and other event elements.
- Create simple showroom displays and tablescape mock-ups as required.
- Help maintain an organized, polished, and client-ready showroom.

Marketing & Content Support

- Assist with marketing and social media initiatives as requested.
- Capture photos and short-form video content of showroom displays, new products, mock-ups, installations, and company events when appropriate.
- Assist with organizing and maintaining the company's library of event, product, photo, and video content.
- Help identify and tag products, venues, planners, photographers, and other industry partners within event imagery.
- Assist with basic content creation and updates using tools such as Canva and social media platforms.
- Support wedding shows, trade shows, open houses, styled shoots, and other promotional initiatives as required.

Inventory & Administrative Support

- Assist with maintaining accurate product and inventory information within company systems.
- Support inventory updates, product descriptions, images, and other catalogue information as required.
- Assist with tracking damaged or missing rental items and updating records where applicable.
- Help maintain organized sales records, client information, and internal documentation.
- Assist the Sales team and Management with administrative tasks,



research, special projects, and other initiatives as required.

Qualifications & Experience

- Previous experience in events, hospitality, customer service, administration, or sales is considered an asset.
- Event rental, wedding, venue, catering, hotel, or event planning experience is a strong asset but not required.
- Strong written and verbal communication skills.
- Comfortable speaking with clients by phone, email, and in person.
- Strong computer skills and willingness to learn new software and systems.
- Experience with Canva and social media platforms is considered an asset.
- Strong attention to detail and accuracy.
- Ability to manage multiple inquiries, orders, and priorities at the same time.
- Interest in events, design, hospitality, and current event trends is an asset.

Skills & Attributes

The ideal candidate is:

- Friendly, professional, and comfortable working directly with clients.
- Highly organized with strong attention to detail.
- A clear and confident communicator.
- Able to prioritize and manage multiple tasks in a fast-paced environment.
- Proactive and willing to jump in where help is needed.
- A collaborative team player.
- Comfortable learning new products, systems, and processes.
- Creative and visually minded.
- Dependable and accountable.
- Solution-oriented and willing to take initiative.
- Excited to learn more about the event and rental industry.

Software & Tools

Experience with the following is an asset, although training can be provided:

- Goodshuffle Pro
- Microsoft Outlook and Microsoft Office
- Canva
- Instagram, Pinterest, and other social media platforms
- Basic photo and video content management tools

Additional Requirements

- Availability Monday–Friday from 8am–4pm.
- Occasional weekend availability for wedding shows, trade shows, open houses, and other company events.
- Ability to follow all Special Event Rentals policies and procedures.
- Willingness to assist with additional responsibilities and projects as business needs evolve.

Pay: From $40,000.00 per year

Work Location: In person

📌 Showroom Account Coordinator (Canada)
🏢 Special Event Rentals
📍 Canada