One Academy® is actively searching for a Front Desk Member Experience Supervisor to become an integral part of the operations team at One Academy Downtown. As a Front Desk Member Experience Supervisor, you will help lead the Front Desk team, assist the Member Experience and Operations Manager with day-to-day facility and front desk operations, support on special projects and initiatives, and act as a MOD (Manager on Duty) to the team.

COMPANY OVERVIEW

With a community-first approach and a multidisciplinary facility, One Academy’s mission is to fill hearts with hope, bodies with strength, and minds with confidence. We encourage our members to break barriers, take on new challenges, and push themselves toward feats of mental and physical strength they never thought possible. We work as a community to make sure any goal is achievable — because we are stronger as one.

THE ROLE

As a Front Desk Member Experience Supervisor, you will help deliver an exceptional member experience while supporting the day-to-day operations of the facility. Reporting to the Member Experience & Operations Manager, you will lead and support the Front Desk team, assist with training and onboarding, and help ensure operational and service standards are consistently met.

You’ll lead by example, build strong relationships with members and staff, and help create a welcoming, inclusive, and high-energy environment that reflects the One Academy experience.

KEY RESPONSIBILITIES

- Support the Member Experience & Operations Manager: Assist with the execution of operational priorities and deliverables, including inventory management, scheduling, payroll, team training, and other initiatives as delegated by the Manager
- Team Training & Onboarding: Support the training and onboarding of Front Desk team members, providing ongoing coaching, guidance, and real-time feedback to support their development and performance
- Front Desk Team Leadership: Provide day-to-day guidance and support to the Front Desk team, ensuring operational standards, service expectations,



and company procedures are consistently followed
- Member Experience: Create a warm, welcoming, and inclusive experience for all members and guests from the moment they enter the facility.
- Membership Services: Support new member sign-ups, membership inquiries, account management, and general membership-related requests
- Member Check-In: Ensure members and guests are properly checked in, verify memberships, and address outstanding balances or account issues as required.
- Communication: Manage incoming phone calls and emails, responding to inquiries and providing accurate information about memberships, classes, programs, and promotions.
- Transactions & Cash Handling: Accurately process membership, retail, and other transactions while following established cash-handling procedures
- Facility Operations & Administration: Support daily administrative tasks, maintain an organized and professional Front Desk environment, and help ensure the facility operates smoothly
- Member Support & Issue Resolution: Address member questions, concerns, and issues promptly and professionally, escalating matters when appropriate.
- Safety & Security: Monitor facility access and help maintain a secure, secure, and welcoming environment for members, guests, and staff

KEY SKILLS AND QUALIFICATIONS

- Secondary School diploma required
- 2+ years of customer service experience, ideally in a customer-facing leadership role
- Experience with MindBody required; proficiency with Google Workspace and Microsoft Office, with the ability to learn new systems quickly
- Exceptional verbal and written communication skills, with the ability to clearly communicate our mission,



programming, and membership options
- Strong leadership skills with a genuine desire to support and develop your team
- Highly organized with strong attention to detail, time management, prioritization, and project coordination skills
- Self-motivated, proactive, and confident problem-solver who can think creatively and adapt on the fly
- Collaborative and professional, with the ability to work effectively across teams and departments
- Friendly, welcoming, inclusive, and passionate about health & wellness

DIRECT REPORT

As a Front Desk Member Experience Supervisor, you will report directly to the Member Experience & Operations Manager at your location.

JOB LOCATION AND AVAILABILITY

- One Academy Downtown - 474 Wellington Street West M5V 1E3
- Flexible schedule, including morning, evening and weekend shifts preferred
- Facility opener availability is not required but is considered an asset. Candidates who are reliable and have convenient, reliable transportation for early morning shifts (4:30–4:45 a.m.) are preferred

COMPENSATION AND BENEFITS

- Part Time Hours (15 - 30 hours per week)
- Expected Start Date: ASAP
- Job Type: Part-Time, Permanent
- Hourly Wage of $ 21.90 + Free Monthly Gym Membership
- Family and Friends Discounts
- 10% One Academy Retail
- Opportunities for Growth and Advancement
- Telus Health - Digital health and wellness provider (physical, mental, and financial well-being support)

EQUITY, DIVERSITY & INCLUSION

One Academy is an equal opportunity employer committed to fostering an inclusive workplace that reflects and celebrates the diverse communities we serve.

TO APPLY

Please submit your resume and cover letter to [email protected]. Only candidates selected to proceed to the interview stage will be contacted. We appreciate your interest in joining the One Academy team and thank you for taking the time to apply.

Pay: $21.90 per hour

Expected hours: 15.0 – 30.0 per week

Work Location: In person

📌 Front Desk Member Experience Supervisor (Toronto)
🏢 One Academy Etobicoke
📍 Toronto