Job Summary

We’re on the lookout for a passionate and energetic Front of House (FOH) Manager to lead the guest experience at our lively restaurant. In this role, you’ll be the heartbeat of our service team, ensuring every guest feels welcomed, valued, and satisfied. Your leadership will help create a fun, effective, and memorable dining environment. If you thrive in fast-paced settings and love working with people, this is your chance to shine in a dynamic hospitality setting. This is not an office management position. Our FOH Manager is a hands-on leader who is on the floor, supporting the team, taking care of guests and making sure the restaurant runs properly.

Duties

- Oversee daily front-of-house operations, including greeting guests, managing reservations, and ensuring smooth service flow.
- Lead and supervise front-of-house staff, including servers, bartenders, and hosts, fostering teamwork and high standards of customer service.
- Train new team members on food service procedures, POS systems (like Micros), food handling, and hospitality best practices.
- Ensure all food safety protocols are followed diligently to maintain a clean and safe environment for guests and staff alike.
- Manage cash handling and POS transactions accurately while balancing registers at shift end.
- Coordinate with kitchen staff to ensure timely delivery of food orders and resolve any service issues promptly.
- Promote a positive atmosphere by encouraging team engagement, addressing guest concerns professionally, and maintaining high service standards.

Requirements

- At least 2 years of proven experience in food service or restaurant management with supervisory responsibilities.
- Strong knowledge of food preparation, cooking techniques, and food safety regulations.
- Familiarity with POS systems such as Micros or similar platforms for order processing and cash handling.
- Excellent leadership skills with experience in team management and interviewing potential staff members.




- Background in hospitality or hotel industry experience is a plus.
- Ability to multitask efficiently in a busy environment while maintaining attention to detail.
- Exceptional customer service skills with a friendly, approachable demeanor.
- The ability to coach, train and hold employees accountable
- The ability to remain calm and effective during busy revenue periods
- Availability for evenings, weekends, and holidays
- Smart serve certification or willingness to obtain it
- Experience with scheduling, opening/closing and daily restaurant operations

What you will do in your day to day

● Lead the FOH team during service

● Maintain Montana’s service standards

● Coach and develop servers, bartenders and hosts

● Handle guest concerns and service recovery

● Assist with scheduling and staffing

● Conduct pre-shift meetings and communicate daily priorities ● Monitor service, cleanliness and restaurant standards ● Assist with hiring and training

● Support opening and closing procedures

● Work closely with the General Manager and management team ● Lead by example on the restaurant floor

We are particularly interested in people who are currently working as a restaurant supervisor, shift leader, head server, bartender, assistant manager or experienced server and are ready to take the next step.

Pay: $22.00-$24.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

- Dental care
- On-site parking
- Paid time off
- Store discount
- Vision care

Ability to commute/relocate:

- North Bay, ON P1B 4Y8: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What was your most recent restaurant position?
- Approximately how many employees did you supervise in your most recent leadership position?
- Are you available to work evenings, weekends and holidays?
- What hourly wage are you looking for?
- Tell us about a difficult employee you have had to manage. What was the situation and what did you do?

Experience:

- Restaurant : 2 years (required)
- Restaurant Leadership: 2 years (required)

Work Location: In person

📌 FOH Manager - Montana's BBQ & Bar (Canada)
🏢 Swiss Chalet
📍 Canada