Overview

Join our dynamic hospitality team as a Front Desk Supervisor, where you will lead the front desk operations with energy and enthusiasm! In this pivotal role, you will oversee guest check-in and check-out processes, ensure exceptional customer service, and maintain smooth communication across departments. Your leadership will create a welcoming environment that delights guests and supports our team’s success. We are seeking a motivated, energetic professional with solid hospitality experience and excellent multilingual communication skills to elevate our guest experience every day.

Duties

- Supervise daily front desk activities, ensuring efficient check-in and check-out procedures for all guests
- Lead and motivate front desk staff to deliver outstanding customer service with a friendly, qualified attitude
- Manage multi-line phone systems, answer inquiries promptly, and direct calls appropriately using proper phone etiquette
- Handle guest requests, resolve issues swiftly, and ensure guest satisfaction through personalized service
- Oversee guest registration processes, billing, and reservations while maintaining accuracy and confidentiality
- Coordinate with housekeeping, maintenance, and other departments to address guest needs promptly




- Maintain a welcoming atmosphere by greeting guests in multiple languages when applicable and providing helpful information about hotel amenities

Qualifications

- Proven experience in hotel front desk operations or hospitality roles, with supervisory or leadership responsibilities preferred
- Bilingual or multilingual abilities to communicate effectively with diverse guests and team members
- Exceptional customer service skills with a positive attitude and problem-solving mindset
- Strong phone etiquette skills and experience managing multi-line phone systems
- Knowledge of hotel management software and reservation systems is advantageous
- Ability to handle high-pressure situations gracefully while maintaining professionalism
- Previous experience in hospitality or hotel environments is highly desirable; hotel experience is a plus

Join us to lead with energy, inspire your team, and create memorable experiences for every guest! We are committed to fostering an inclusive environment where your hospitality skills can shine. All positions are paid roles dedicated to delivering excellence in guest services.

Pay: $20.06-$22.60 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

- Dental care
- Discounted or free food
- In office parking
- Paid time off
- Vision care

Work Location: In person

📌 Front Desk Supervisor (Canada)
🏢 Hilton Garden Inn Hotel
📍 Canada