Job Overview

SKN Toronto is looking for a polished, personable, and highly organized Office Administrator / Receptionist to join our team. As the first point of contact for our clients, you will play an important role in creating a warm, professional, and elevated experience from the moment a client walks through our doors.

This role combines front desk reception, client service, appointment coordination, and administrative support in a fast-paced medical aesthetics and medspa environment. The ideal candidate is friendly, confident, detail-oriented, and comfortable multitasking while maintaining a calm and professional presence.

If you enjoy working with people, have a passion for the beauty and wellness industry, and take pride in providing exceptional service, we would love to hear from you.

*****Please submit a 1 minute video introducing yourself using the link below - no pressure at all feel free to share your experience that makes you the right fit for our team******

https://forms.gle/vPfmWniNHrJpEHr56

Key Responsibilities

- Welcome clients warmly and professionally, creating a positive and luxurious first impression
- Manage the front desk and day-to-day reception operations
- Answer incoming calls, emails, and client inquiries with professionalism and excellent phone etiquette
- Schedule, confirm, reschedule, and coordinate client appointments using our booking system
- Manage the clinic calendar and help optimize appointment flow and provider schedules
- Check clients in and out and assist with appointment-related questions




- Provide information about SKN Toronto's treatments, services, memberships, promotions, and policies
- Maintain accurate client records, contact information, forms, and documentation
- Process payments, deposits, receipts, and basic administrative transactions accurately
- Follow up with clients regarding appointments, consultations, treatments, and other administrative needs
- Assist with daily administrative tasks, data entry, filing, inventory coordination, and general office organization
- Support the team with basic bookkeeping and administrative reporting as required
- Maintain a clean, organized, welcoming, and professional reception area
- Communicate effectively with practitioners and the internal team to ensure a seamless client experience
- Handle client concerns professionally and escalate issues to management when appropriate
- Maintain confidentiality and follow clinic policies and applicable privacy requirements

Requirements

- Previous experience in reception, office administration, customer service, or a similar client-facing role
- Experience in a medspa, medical clinic, dental office, wellness, beauty, or luxury service environment is an asset
- Excellent communication and interpersonal skills
- Warm,



polished, and professional personality with a strong customer-service mindset
- Highly organized with excellent attention to detail
- Comfortable multitasking in a busy, client-facing environment
- Strong computer skills and confidence learning new booking and clinic-management software
- Proficiency with Microsoft Office and/or Google Workspace
- Strong phone, email, and written communication skills
- Ability to handle sensitive client information with discretion and professionalism
- Previous experience with POS systems, appointment booking software, or payment processing is an asset
- Must be reliable, punctual, well-presented, and able to work effectively as part of a team

What We're Looking For

We're looking for someone who understands that reception is more than answering phones, it's about creating an exceptional client experience.

The ideal candidate is:

- Naturally warm, welcoming, and personable
- Qualified and confident when communicating with clients
- Detail-oriented and highly organized
- Comfortable taking initiative and solving day-to-day problems
- Able to stay composed and positive in a busy environment
- Interested in medical aesthetics, beauty, skincare, and wellness
- Passionate about delivering a high level of service
- A team player who is willing to support wherever needed

Pay: $20.00-$22.00 per hour

Expected hours: 40.0 per week

Benefits:

- Company events
- Flexible schedule
- On-site parking

Work Location: In person

📌 Office Administrator/Receptionist (Canada)
🏢 SKN Beauty Centre
📍 Canada