Beacon Tax Services is seeking a reliable, organized, and professional Office Administrator/Receptionist to join our growing tax office.

This is an excellent opportunity for an individual who enjoys working with clients, providing excellent customer service, and supporting a busy professional office. The successful candidate will work closely with our administrative and tax team and will receive training on our office procedures, systems, and software.

Previous tax-office experience is not required. We are looking for someone who is dependable, detail-oriented, willing to learn, and comfortable working in a fast-paced environment, particularly during tax season.

Compensation:

$19–$23 per hour, depending on experience

The starting wage for candidates who are new to the tax industry will generally fall within the training wage range. Compensation will be reviewed based on individual performance, with opportunities for wage increases through monthly or quarterly performance reviews.

Candidates with previous tax-office experience and familiarity with tax or accounting software may be offered compensation based on their experience and qualifications.

Key Responsibilities:

Customer Service & Reception

- Answer incoming phone calls and direct calls appropriately
- Greet clients and provide professional, friendly, and courteous customer service
- Respond to client requests for information and assist with general inquiries
- Assist clients with general questions and direct tax-related inquiries to the appropriate staff member
- Follow up with clients regarding outstanding information or documents
- Maintain a professional and welcoming reception area

Administrative & Office Support

- Maintain and organize client files and documentation




- Prepare client files and documents for tax season
- Assist with printing, scanning, photocopying, filing, and other administrative tasks
- Support the accounting and tax team with administrative duties as required
- Assist with general office organization and maintenance
- Perform other administrative and office duties as assigned

Confidentiality & Professionalism

- Maintain strict confidentiality when handling client information and sensitive documents
- Follow office procedures and maintain a high level of accuracy and attention to detail
- Handle client information in a professional and responsible manner
- Work effectively as part of a team and provide support during busy periods, particularly during tax season

Qualifications & Skills:

- Excellent verbal and written communication skills
- Strong customer service skills and a professional, friendly manner
- Excellent attention to detail and accuracy
- Highly organized with the ability to manage multiple tasks and priorities
- Self-motivated and able to work independently with minimal supervision
- Ability to prioritize tasks and meet deadlines
- Comfortable working in a fast-paced office environment
- Ability to remain calm and professional under pressure
- Strong teamwork and communication skills
- Proficient in Microsoft Office, including Word and Excel
- Ability to maintain strict confidentiality




- Willingness to learn new systems, procedures, and software

Previous Experience - An Asset, But Not Required

- Previous experience in a tax or accounting office
- Previous reception or office administration experience
- Experience with industry-specific software such as QuickBooks, Sage, or other accounting/tax software
- Experience working with confidential client information

Training will be provided, so previous tax-office experience is not required.

Employment Details:

Job Type: Permanent, Full-Time

Regular Hours:
Monday to Friday, 8:30 AM – 4:30 PM

During tax season (February–April), the office may operate 7 days a week, approximately 8:00 AM – 6:00 PM, and employees may be scheduled according to business and client needs.

Start Date: As soon as possible

Why Join Beacon Tax Services?

This position provides an opportunity to gain valuable experience in a professional tax-office environment while working alongside an experienced team. You will gain hands-on experience in client service, office administration, tax-season procedures, and industry-specific software, with opportunities to develop your skills and grow within the firm.

If you are dependable, detail-oriented, professional, and eager to learn, and you enjoy working with clients in a busy office environment, we encourage you to apply.

Job Type: Full-time

Pay: $19.00-$23.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

- Company events
- Extended health care
- Adaptable schedule
- Paid time off

Ability to commute/relocate:

- Sidney, BC: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Office Administrator/Receptionist (Canada)
🏢 Beacon Tax Services Sidney
📍 Canada