Overview

Join our vibrant team as a Pool Supervisor and lead the way in creating a safe, welcoming, and enjoyable workplace for all guests. In this energetic role, you will oversee daily pool operations, ensure adherence to safety standards, and deliver exceptional guest services. Your leadership will inspire confidence among guests and staff alike, fostering a positive atmosphere that encourages relaxation and fun. This paid position offers an exciting opportunity to develop your hospitality skills while making a meaningful impact on our community’s leisure experience.

The Pool Supervisor leads the Pool Department in their daily operations, offering training, support and guidance. This is a hands-on customer facing role, with about 70% focus on daily operations and 30% on administrative tasks.

Responsibilities.

§ Responsible for ensuring good quality guest service and efficiently running the Pool and Gift Shop

§ Interviews, hires and trains Pool and Gift Shop staff in conjunction with HR

§ Supervises Department; Ensures the continuous development of an effective and harmonious team

§ Responsible for maintaining appropriate staff standards including dealing with underperformance and misconduct

§ Conducts probationary and annual staff performance evaluations

§ Creates schedule, monitors hours worked and approves time off requests

§ Covers staff absences/shortfalls/breaks where required

§ Provides a high standard of Customer Service, resolving/mitigating customer complaints

§ Acts as the point of contact for Group Bookings and Tours, communicating relevant information to all affected Departments in the Resort

§ Oversees the Point of Sale system; including programming inventory and providing IT support when required





§ Maintaining a healthy working environment in the Pool and Gift Shop, Inc. eliminating safety hazards, promoting a tidy workplace

§ Monitors, orders and receives inventory pertaining to Pool and Gift Shop.

§ Has knowledge of all Safety, Emergency and Accident Prevention Policies

§ Performs other duties as assigned by General Manager or Assistant General Manager

§ Reports to General Manager and Assistant General Manager

- Leads on Customer and Staff safety issues – ensuring that all injuries and near misses are recorded and files kept.
- Chairs the quarterly Joint Occupational Safety Committee.
- Produces monthly safety incident reports for the GM.

Skill Requirements.

· Experience in Customer Service and Management preferred.

· Confidence in a leadership role

· High School Diploma. OFA Level 1 preferred.

· Professional attitude

· Excellent communication (written and oral), and people skills.

· Good organisational skills, problem solving skills, and the ability to multitask

· Proficiency in written and oral English.

· Proficiency in POS systems, debit and credit card terminals

· Maintains a neat, clean and well-groomed appearance

Willingness to work varied shifts; including holidays, nights and

This role is ideal for energetic individuals who thrive in dynamic environments and enjoy engaging with people. Join us in delivering memorable leisure experiences while advancing your career in hospitality!

Pay: From $26.00 per hour

Expected hours: 40.0 per week

Benefits:

- Casual dress
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking

Work Location: In person

📌 Pool Supervisor (Canada)
🏢 Ainsworth Hot Springs Resort
📍 Canada