Job description

Who we are:

We are Accident Support Services International Ltd. We are a privately owned company that works in partnership with Police Services across Ontario, Alberta and PEI to provide collision reporting solutions for all non-injury collisions.

The Opportunity:

As a Customer Service Representative - (Part-Time) at the Peterborough Collision Reporting Centre, you will be a part of the most important part of our business, the front line. You will be the first point of contact for those who arrive to report their collision. You will be responsible for preparing collision reports, photographing damaged vehicles, & assisting drivers in the initial stages of reporting their collision to their Insurer.

Main Responsibilities:

- Greet visitors, determine their needs & direct them accordingly
- Evaluate whether a collision meets the eligibility requirements to be reported at the Collision Reporting Centre
- Verify driver documents (licence, ownership, and insurance)
- Interview drivers to determine/verify collision details
- Data enter information using custom software to produce collision reports for Police, Insurance affiliates and the Ministry of Transportation
- Photograph damaged vehicles outdoors, in all weather conditions, and upload these images into the collision report
- Organize & coordinate workflow between Collision Reporting Centre & Police personnel
- Assist drivers in the initial stages of reporting to Insurance by providing them with the information they need to do so
- Respond to telephone inquiries or forward callers to the appropriate person or authority
- Provide general information regarding the responsibilities of drivers with respect to reporting a collision to Police & Insurance Companies
- Other duties as assigned

Working Hours

- Operating hours are between Monday - Friday 10:00am - 6:00pm and Saturdays 10:00am - 4:00pm
- We are looking for someone who has flexible availability during the above operational hours, and who is able to work on Saturdays




- We are looking for someone who is able to commit for at least 16 hours each week.

You would be a great fit if you have the following skillset:

- At least 2 years in a similar role with comparable experience and responsibilities
- A positive understanding of the rules of the road and a valid G2 or G licence
- You are able to pass background testing, including a criminal background check that includes fingerprints
- A high level of emotional intelligence, and an empathetic demeanor
- Patience and the ability to stay calm and even-keeled while adapting to a variety of situations in a fast-paced environment
- The ability to work well with a team, to effectively meet company KPIs

Working Conditions

- Able to work on a computer for long periods of time
- Required to work in a busy, open area office which may result in constant interruptions
- May be required to stand for extended periods of time during shifts
- Required to photograph damaged vehicles outdoors, in all weather conditions
- Required to spend long hours concentrating which will require attention to detail and high levels of accuracy

What we offer

Working with us, you will be provided with a unique work experience, as you will be the face of the company assisting citizens in reporting their collision to the Police and their insurance company. At Accident Support Services International, we provide competitive wages; continuous training; job stability; and opportunities for advancement.

ASSI is an equal opportunity employer committed to fostering an inclusive, accessible, and respectful workplace. Accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process. If you require accommodation, please let us know so we can work with you to support your needs.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Part-time

Pay: $18.50 per hour

Experience:

- Customer service: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

📌 Customer Service Representative (Part Time) (Canada)
🏢 Accident Support Services International
📍 Canada