About the Company

Wallace + Wallace, an ASSA ABLOY Branded Company, is a trusted provider of commercial and residential overhead door solutions across Manitoba. We are committed to delivering exceptional customer service, quality workmanship, and reliable support throughout every stage of our projects. We are currently seeking a detail-oriented, organized, and customer-focused Service Coordinator to join our team.

About the Job

The Service Coordinator serves as the central point of communication between customers, technicians, subcontractors, and internal teams. This role is responsible for ensuring service calls, maintenance programs, and installation projects are scheduled, coordinated, and completed efficiently while providing excellent customer service.

Responsibilities

- Coordinate and schedule overhead door service calls, preventive maintenance, and installation projects using internal scheduling systems.
- Dispatch technicians and coordinate subcontractors to ensure timely service delivery.
- Communicate with customers regarding scheduling, project timelines, service updates, and site readiness requirements.
- Create and manage work orders, service documentation, and project records.
- Process service and installation invoicing, billing, purchase orders, and vendor documentation.
- Maintain accurate equipment records, customer information, service histories, and warranty documentation.
- Assist with inventory coordination and material requirements for service and installation projects.
- Collaborate with sales, operations, and field teams to ensure a seamless customer experience.




- Monitor open work orders and follow up to ensure timely completion and customer satisfaction.

Qualifications

- 3+ years of experience in service coordination, dispatch, project coordination, or operations administration, preferably within construction, manufacturing, trades, or a related field.
- Strong organizational and multitasking skills with the ability to manage competing priorities.
- Excellent written and verbal communication skills.
- Strong attention to detail and commitment to accuracy.
- Experience with scheduling software, ERP systems, and Microsoft Office applications.
- Proven ability to work independently and contribute effectively within a team environment.
- Customer-service focused with strong problem-solving abilities.
- Experience in the overhead door, construction, service, or building products industry is considered an asset.

What We Offer

- Competitive wage based on qualifications and experience.
- Comprehensive benefits package.
- Opportunities for professional growth and development.
- Supportive team environment within a well-established company.

We thank all applicants for their interest; however, only those under consideration will be contacted.

Wallace + Wallace is an equal chance employer committed to creating an inclusive workplace for all employees.

Benefits:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- RRSP match
- Vision care

Work Location: In person

📌 Service Coordinator - Overhead Doors (Winnipeg)
🏢 Wallace and Wallace
📍 Winnipeg