Dream Hospitality Travel Services is looking for a reliable, organized, and customer-focused Central Communications Associate to join our team.

The Central Communications Associate is an important first point of contact for our guests. This position is responsible for responding to guest inquiries, directing communications to the appropriate team members, documenting interactions accurately, and ensuring that guests arriving for their stays have completed all required booking requirements.

The ideal candidate is professional, calm under pressure, detail-oriented, and comfortable communicating with guests through multiple channels.

Key Responsibilities

- Answer incoming guest inquiries by telephone and through our messaging portal.
- Provide professional, friendly, and timely customer service.
- Direct calls and inquiries to the appropriate team member or department.
- Accurately and completely document all phone calls, guest interactions, and relevant information in our operating system.
- Monitor incoming communications and ensure inquiries are addressed or properly escalated.
- Escalate guest concerns, maintenance issues, booking problems, and other matters to the appropriate person using the correct communication channels.
- Ensure incoming guests have completed all required booking and pre-arrival requirements.
- Follow established procedures for guest communications
- Assist guests with general questions regarding properties, amenities, check-in procedures, and their reservations.
- Work with other team members to resolve guest concerns efficiently.
- Maintain a high level of accuracy and professionalism in all guest communications.
- Follow company policies, procedures, and communication standards.
- Protect guest privacy and confidential information.
- Perform other duties related to guest services and central communications as required.





Qualifications & Skills

- Previous customer service, hospitality, reservations, communications, or administrative experience is an asset.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Comfortable using computers, messaging platforms, email, and web-based software.
- Ability to multitask and prioritize incoming requests.
- Ability to remain calm and professional when dealing with upset or frustrated guests.
- Robust problem-solving and communication skills.
- Ability to work independently while also functioning effectively as part of a team.
- Reliable attendance and punctuality are essential.
- Availability to work varying shifts, including weekends and holidays.

Schedule

This is initially a part-time position of approximately 20 hours per week, with various shifts scheduled according to operational needs.

Shifts may include:

- Weekdays
- Evenings
- Weekends
- Statutory holidays

There is an opportunity for the position to grow into a full-time role based on business needs and the successful candidate's performance and availability.

What We're Looking For

We're looking for someone who takes pride in providing excellent guest service and understands that good communication is essential to a successful hospitality operation.

The successful candidate should be someone who:

- Enjoys helping people
- Communicates clearly and professionally
- Pays close attention to details
- Takes accurate notes and follows through
- Knows when an issue needs to be escalated
- Is comfortable working in a fast-paced environment
- Can adapt to changing priorities
- Is dependable and works well with a team

We look forward to hearing from you!

Pay: From $20.00 per hour

Expected hours: 20.0 – 30.0 per week

Benefits:

- Flexible schedule
- In office parking

Work Location: In person

📌 Central Communications Associate (Canada)
🏢 Dream Hospitality Travel Services
📍 Canada