Carling Mazda is currently looking for a Service Advisor to join our team! You will play a crucial role in ensuring the smooth operation of our dealership. You will be responsible for assisting customers with their service needs and providing expert advice. As Ottawa’s Top-Rates Mazda dealership, we are known for delivering exceptional customer service and maintaining a community-first approach. We offer a great working environment and seek a professional, experienced individual to join our amazing team.

Job Description:

- Greet customers promptly and courteously upon arrival at the service department.
- Listen to customers' concerns and accurately document their service needs.
- Conduct vehicle inspections and provide accurate diagnosis and repair recommendations.
- Communicate service recommendations clearly and effectively to customers, including estimated costs and repair timelines.
- Schedule service appointments and coordinate with the service team to ensure timely completion of repairs.
- Maintain strong relationships with customers, providing ongoing support and addressing any additional concerns or questions.
- Keep detailed records of customer interactions and service transactions.

Qualifications:





- Previous experience in automotive service advising or a related customer service role preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Knowledge of automotive systems and repair processes preferred.
- Ability to thrive in a rapid-paced environment and prioritize tasks effectively.
- Self-Motivated
- Ability to work well within a collaborative environment
- Exceptional customer service track record
- Organized and process-oriented
- Proficient computer skills
- Bilingualism (English and French) is an asset

What We Offer:

- Competitive wages
- A comprehensive benefit plan
- A steady flow of work year-round
- Stable hours and income with a well-known family-run dealership group
- Reasonable work schedule
- An opportunity to learn from the best – our Manager of Fixed Operations has over 15 years of experience
- Continuous on-job training
- Ability for job growth within the dealership
- A fun work environment with a supportive and hardworking team

We look forward to reviewing all qualified candidates.

📌 Service Advisor, Carling Mazda (Ottawa)
🏢 Carling Motors Mazda & Volvo
📍 Ottawa