We’re a fast-growing startup in specialized alternative markets, building smart operations from the ground up. Our team is small, scrappy, and collaborative. We’re looking for someone who loves solvi
The Role
As our Tech Support Specialist, you’ll keep both our clients and team running smoothly. You’ll handle device setup, account provisioning, light troubleshooting, and support for client onboarding. You’ll also document solutions and help improve our internal IT processes as we grow.
Responsibilities
- Set up phones, devices, and email/accounts for clients.
- Troubleshoot basic issues (setup, connectivity, logins) and guide people through fixes.
- Coordinate smooth handoffs across teams during client onboarding and offboarding.
- Maintain structured records of recurring issues and solutions to build playbooks.
- Suggest and implement improvements to make tech operations more efficient.
Requirements
- Prior experience in IT support, helpdesk, or troubleshooting roles.
- Strong organizational and problem-solving skills.
- Clear communicator who can calmly guide clients through basic tech processes.
- Comfortable with occasional local travel.
- Adaptable and proactive in a rapid-moving startup environment.
Nice to Have
- Experience supporting small operational teams in startups or entrepreneurial settings.
- Background in both client-facing and internal support environments.
- Competitive hourly pay with performance incentives
- Flexible hours with consistent workflows
- Clear SOPs and support systems so you can execute with confidence
📌 2027 Winter Student Opportunities Technology & Operations - Business Support, 4 Months (Toronto)
🏢 Royal Bank of Canadau003e
📍 Toronto
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.