Job purpose

The Accounts Receivable Representative will take full ownership of the accounts assigned in their portfolio. They will be responsible for generating a weekly aging report and following up on all overdue accounts. Follow up to include overdue balances, short payments and overpayments on account. The Representative will also be responsible for handling all incoming requests (both internal and external) relating to their accounts and provide timely and accurate information and ensure that all necessary steps are taken to implement any incoming requests.

Duties and responsibilities

- Making collection calls and/or emails
- 40 incoming and/ or outgoing calls and 8hrs or more per week on the phones
- In-depth account reconciliations as required
- Resolve and record all outstanding payment issues
- Review and releasing of customer orders on a timely basis
- Contact customers relating to cash application issues
- Contact customers for all NSF payments/credit card declines
- Ensure that credit card details are current and accurate
- Respond to all incoming customer requests on a timely basis and provide all necessary details/documentation requested
- Handle all incoming account changes on a timely basis – updating the system and informing other departments as required




- Run new customers credit reports and work with supervisor to determine credit limits and terms
- Respond to all new customer questions regarding our PAP/billing processes
- Provide customer updates to Credit Supervisor as required
- Other duties as required

Qualifications

- Post-secondary degree or equivalent work experience
- Excellent verbal and written communication skills
- Professional, team player that is driven and has good customer service skills
- Proficiency using Microsoft Excel, Word, Outlook and Navision
- Strong attention to details and valuable problem solving skills
- Positive and proactive attitude
- Ability to prioritize and multi-task
- Ability to work in a fast paced environment

Working conditions

Working conditions are conducive with a typical office environment – must be comfortable sitting at a desk for extended period of time, using copier/scanner and fax machine. Occasional overtime maybe required to complete month end tasks or projects.

Physical requirements

Physical requirements are conducive with a typical office environment.

Schedule

Temporary Position -22/hr, Mon – Fri, 8:00am – 5:00pm In person, Barrie Office

📌 Accounts Receivable Representative (Barrie)
🏢 Focus Community Development
📍 Barrie