Take your IT skills to the next level as a Service Desk Support Analyst (L2) with MNP. You'll support escalations and deliver exceptional service in a managed services setting. MNP's Managed Services Practice offers an opportunity to engage in advanced problem-solving and mentoring for Level 1 analysts.

Your experience will be crucial in handling complex incidents and maintaining service quality across multiple clients. Work in a team-oriented team that values your contributions and promotes your career development. Key Responsibilities:

- Tackle escalated incidents with advanced troubleshooting
- Ensure superb customer experience through timely support
- Document incidents clearly and manage escalation processes
- Conduct root-cause analysis for known errors
- Develop and update Knowledge Base articles for better service Requirements:
- 5+ years of experience in IT service desks
- ITIL v4 certification and Microsoft certifications preferred
- Proficient in Microsoft 365 and related tools
- Strong communication and analytical skills
- Committed to precise documentation and time tracking Drive service excellence and client satisfaction at MNP through your IT expertise.

📌 Advanced Support Analyst at MNP (Toronto)
🏢 Socket.dev
📍 Toronto