Join AMMEGA as a Customer Service Manager in Mississauga. Bring your bilingual skills and leadership to enhance customer engagement through strategic process management. This role focuses on overseeing customer service operations and ensuring alignment with business objectives. As the manager, you will lead both in-person and remote teams, monitor service quality, and promote a culture of continuous improvement.
Your impact will be felt company-wide, enhancing the overall customer experience. Key Responsibilities:
- Direct the implementation of customer service procedures
- Ensure compliance with quality standards and performance metrics
- Develop onboarding materials for seamless staff integration
- Balance workloads and coordinate team activities
- Evaluate and improve service operations and protocols Requirements:
- Preferred Bachelor’s degree
- 8+ years in customer-facing roles
- At least 5 years in management
- Bilingual abilities (French required)
- Proficient in Microsoft Office and CRM software Utilize your leadership experience at AMMEGA to build lasting customer loyalty and drive operational excellence.