Bilingual Customer Service Representative

Travel Insurance, Remote Work

Start Date: October 14, 2026

Join the travel assistance and insurance services sector for our client through a permanent remote work opportunity. Enjoy a market-competitive salary, comprehensive group benefits, a wellness program, a retirement savings plan, and genuine opportunities for professional growth and development. In this role, you will support travelers, coordinate required services, and provide information about insurance coverage while delivering a high level of customer service.

What is in it for you:

- Hourly salary of $23.30.
- Permanent full-time position.
- Rotating schedule of 32-40 hours per week, based on operational needs.
- Availability required from 7 am-11 pm, Sunday through Saturday, including holidays.
- Business hours may change based on operational requirements.
- 3 weeks of vacation to support work-life balance.
- Comprehensive group benefits including health coverage with fully covered prescription drugs, as well as dental, life, and travel insurance.
- Retirement savings plan to support your long-term financial goals.
- Wellness program including a fitness center, physical activities, and health-related conferences.
- Opportunities for career advancement and professional development.
- Financial assistance program for continuing education.

Responsibilities:

- Answer incoming client calls and provide professional and empathetic support.
- Act as a resource person for insured members, their families,



and medical facilities regarding coverage and benefits.
- Open claim files and direct clients to the appropriate healthcare providers.
- Explain travel insurance coverage, including applicable exclusions and maximum limits.
- Authorize certain medical tests and coordinate required services when necessary.
- Assist clients throughout the claims process and ensure appropriate follow-ups.
- Document interactions and transactions in the claims management system.
- Collaborate with various departments to resolve client requests and complaints.
- Maintain a high level of customer service in a fast-paced, team-oriented environment.

What you will need to succeed:

- College diploma or equivalent.
- Experience in customer service, telecommunications, or claims assistance.
- Bilingual in English and French to assist clients in both languages.
- A third language will be considered an asset.
- Excellent communication skills and professionalism.
- Strong customer service orientation.
- Ability to work in a dynamic, team-based environment.
- Strong computer skills including Microsoft Office and Internet use.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

📌 Bilingual Customer Service Representative — 100% Remote (Canada)
🏢 Recrute Action
📍 Canada